Carrollton Installs Utility Payment Kiosk; Single Drive Up Slot Available
UPDATE 8/17/16: One drive up slot is now available after some preparatory construction closed both utility payment drop boxes earlier this month. The construction was conducted in order to ready the area for the installation of the electronic payment kiosk.
One drive through box and the walk up box on the south side of City Hall are available for citizens needing to make onsite afterhours utility payments.
8/4/16: The City of Carrollton’s ongoing efforts to provide residents with convenience and accessibility has now been extended to onsite utility payments through the installation of an electronic payment kiosk at City Hall.
The kiosk will be live 24 hours a day, seven days a week beginning late September. Customers will be able to look up their water utility account and make payment by cash, check, or credit card (a 3% convenience fee will apply to credit cards). The customer will then receive a receipt showing payment was made, a benefit previously unavailable to night box payments.
“This is a major upgrade to the night boxes which require staff to retrieve each business day and manually process each morning. The kiosk will be a time and resource saver for the department,” Utility Customer Services Manager Christopher Redding said. “Additionally, with the old system, customers were only permitted to pay by check or money order and had no interaction capabilities with their water account. The kiosk gives a more modern, easy approach to making payments.”
AdComp Systems will deliver, install, and program the kiosk which will be located where the current drive-through boxes now stand. The company also provided the kiosk used at the Municipal Courts building back in 2014.
For now, if customers need to make a utility payment afterhours, they are encouraged to use the walk-up drop box on the south side of City Hall near the steps or continue to utilize one of the many Fidelity Express locations which can be found at cityofcarrollton.com/ucs under Authorized Payment Locations.