Administration/City Manager’s Office 972-466-3001
1945 E. Jackson Road, second floor

• Oversees operations of all city departments
• Keeps City Council advised on city’s services
• Provides advice to the Council on policy issues
• Coordinates implementation of Council decisions
• City Secretary's Office 972-466-3582
  - Election information hotline 972-466-3030
  - Code of ordinances
• Resolution Center

• Administration and enforcement of construction and property maintenance code
• Issue building permits and perform field inspections
• Parking spaces – analysis & renewal of requirements
• Certificates of Occupancy issuance
• Review construction plans for new private development
• Investigate construction complaints and perform code enforcements
• Setback requirements
• Contractor licenses and trade licenses (electrical, plumbing, mechanical, etc.)
• Review and issue sign and banner permits
• Collect building permit fees, impact fees
• Structure encroachment over platted boundaries
• Perform construction inspections on private development
• Commercial project manual available for future developments
• Permit counter, plan review and field operation (fences, carports, patio covers, decks, walls, antennas, storage sheds and swimming pools)
• Offer pre-application and pre-construction meetings
• Development review process
• Encroachments on utility easements
• Visibility obstruction – investigate and coordinate the removal of encroachment
• Special events, block party, parade permits
• Provide support to Board of Adjustment, Construction Advisory & Appeals Board, Sign Board of Appeals
• Seasonal information – Christmas tree lots & portable snow cone stands

• Provides in-house legal counsel to the City Council, City Manager and city departments

• Maintains and improves the city’s economic vitality
• Includes a three-part strategy of business retention, expansion, and new business
• Site selection
• Available buildings
• Trade development office in Taipei, Taiwan
• New commercial investment within Carrollton
• Retail Development Program
• Calls regarding small business start-up, volunteer services, residential relocations, small business counseling are best served by the Metrocrest Chamber of Commerce at         972-416-6600

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Civil Engineering 972-466-3200

• Coordinates design and construction of capital improvement projects (streets, drainage, water and wastewater utilities)

• Reviews and approves subdivision construction plans

• Permits and inspects installation of utilities in right-of-way

• Copies of plats and construction plans

• Flood plain information

• Construction inspections

• Monthly construction updates

Transportation Engineering 972-466-3050

• Responsible for traffic services and transportation planning services for the city

• Performs all traffic pedestrian and vehicle counts

• Traffic ordinances, speed limits

• Liaison with regional and state transportation authorities

• School safety issues

Community Services 972-466-3060

• Addresses improvement and stabilization of health standards, aesthetic qualities of neighborhoods and abatement of urban decline

• Environmental and health hazards

• Sign code violations

• Septic tanks

• Off-street parking

• Zoning code violations

• Junk vehicles/trailers

• Dumping

• Trash and debris

• Housing code violations

• Fence complaints

• Restaurant inspections-food services (restaurant, day care, catering)

• Illegal home business

• Smoking complaints

• High weeds and grass

• Vacant structures

• Political signs along streets

• Cracked foundations

• Vagrants in abandoned buildings

• Ice on streets from water run-off

• Landscape requirements

• Living in campers

• Food complaints

• Apartment maintenance

• Swimming pool inspections

• Parking lot pot holes

• Cars for sale on vacant lots

• Outdoor merchandizing/vendors

• Help maintain and increase community sustainability of our community

• Community Development Block Grant Program

• Neighborhood Advisory Commission

• Neighborhood Oriented Target Infrastructure and Code Enforcement

• Neighborhood Enhancement Matching Grant Program

• Neighborhood Registration and Resources

• People Helping People Program

Environmental Quality – Inspections 972-466-3060
1945 E. Jackson Road, second floor

• Pretreatment for industries

• Grease traps

• Liquid waste haulers

• Water pollution issues

• Environmental site assessments

• Illegal dumping

• Noise from industries

• Chemical spills

• Glare complaints

• Odor complaints

• Leaking water

• Abandoned wells

Animal Services 972-466-3420
2727 Nimitz Lane

• Barking dog complaints

• Bite reports

• Cruelty to animals

• Loose livestock

• Licensing of animals

• Wild animals

• Stray domestic animals

Accounting 972-466-3110

• Accounts payable and city employee payroll

• General accounting and financial reporting

• Budget process

• Sales and franchise tax information

• Capital projects accounting

Administration 972-466-3110

• Oversees and prepares debt issuance and debt administration

• Manages investments of funds and forecasts

• Depository bank arrangement and cash management

• Oversees the city’s financial policy

Budget and Management Analysis 972-466-3110

• Internal audit function

• Prepares and publishes the annual city budget

• Monitors all departmental budgets

• Provides independent, objective assurance and consulting services to add value and improve the city’s operations

• Evaluates the effectiveness of programs, services, internal controls, and resource allocations through operational and performances reviews

• Appraises the economy and efficiency with which city resources are employed

• Analyzes, evaluates and manages the Performance Management Plan

General Services 972-466-3559

• Operation of the copy center/print shop

• Monitors and controls coffee and vending machines

• Mail services

• Manages copiers and fax machines

Purchasing 972-466-3133

• Procurement of materials, supplies, services and equipment including construction projects (not public works related)

• Assists departments in preparing sealed bids, bid specifications and purchase orders

• Controls the Direct Purchase Order (DPO) System

• Maintains relations with city vendors

• Ensures annual commodity contracts are available to departments

• Supervises copy center/print shop and supply stockroom functions of General Services

• Oversees the boot voucher program that provides safety boots to employees

• Manages the sales of city surplus items through e-Bay

Risk Management 972-466-4840

• Workers compensation claims/ auto and casualty claims

• Coordinates city-wide property and liability insurance

• Loss prevention, forecasting and loss control

• Coordinates safety programs & safety training programs

• Recommends and coordinates policy on risk management matters

Revenue Collections 972-466-3127

• Handles bankruptcy filings for the city

• Ambulance (EMS) billing & collections, insurance filing, complete legal documents for attorney 972-466-4746

• Bill/collect for mowing liens, (mowing & notices-Environmental Services), false alarms (permits, police records), solid waste franchise fee, and hotel/motel tax

• Filing liens with the county clerk

• Customer’s inquiries and document request of items billed and collected

• Assist and provide ownership/address information to the public and departments

• Maintain the LAND-based system for HTE applications

• Maintain the plats of property for customer use

Utility Customer Service 972-466-3120

• Bills and collects utility water, wastewater and solid waste charges

• Installs, disconnects, reads, repairs and maintains water meters

• Responds to customers regarding billing questions for water and wastewater

• Assists and provides information regarding water utility customers

• Customer Service hotline 972-466-3425

• Paramedic Emergency Medical Service/Ambulance (EMS) Response teams 911
• Dispatch and deployment 911
• Emergency planning and training
• CPR group training courses – 972-466-4901

Fire Prevention 972-466-3210

• Complaints and inspections

• Under direction of the Fire Marshal

• Responsible for enforcement of the fire code and all city ordinances that directly relate to the protection of life and property from fire and explosion

• Determines origin and cause of fire

• Promotes fire safety education throughout the community

• Conducts building inspections to ensure compliance with city fire codes

• Fire safe house activities for grades K-3

• Schedules fire station tours

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• Managed by EAGL
• Tournament services
• PGA qualified instruction by appointment
• Driving range and two 18-hole courses
• Rental clubs
• Full-range of golfing supplies
• Gift certificates
• 19^th Hole Bar & Grill

• Monitors compliance with state and federal laws including civil service and city policies regarding personnel issues
• Provides recruitment, employment screening, benefits, classification, employee relations, counseling, policy development
• Training programs
• Organizational or performance issues
• Comprehensive employment recruiting and screening
• Policy development and administration
• Benefits analysis and administration
• Compensation plans, salaries, programs and direction
• Coordinates civil service activity
• Guides employee relations and coaching
• Job hotline 972-466-3376

• Data processing support including mainframe, midsize and server hardware (excluding 911 & dispatch systems)
• Phone system including voicemail
• Coordination of outside services for local phone services, security, cell phones, pagers and long distance
• Radio systems support including vehicle installation
• Desk and laptop PC support including training, internet and network connectivity
• Facility communication for alarms, cable TV, video, etc.
• Council Chambers audio/video equipment support
• Web page support excluding content updates

IT Manager 972-466-3178
1945 E. Jackson Road, 2nd Floor

• Cable TV franchise coordination for city rights-of-way use

• Management of ACS services contract

• Management of Allied Waste Services contract

Libraries 972-466-4800
Carrollton Public Library at Hebron and Josey 4220 N. Josey Lane
Carrollton Public Library at Josey Ranch Lake 1700 N Keller Springs Rd

• Information and access services
• Print and non-print materials on a wide variety of topics
• Library Storyline (Children) 972-466-3162
• Library automatic renewals 972-466-4848
• Computers with access for the public
• Online databases
• Preschool stories

Marketing Services 972-466-3594
1945 E. Jackson Road, second floor

• Media relations
• Internal communications
• Community relations and issues communications
• Corporate and city branding
• Promote tourism; Hotel Motel Fund
• Community events and calendars
• Web site development
• Cable television programming

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Municipal Court Carrollton Justice Center 972-466-3348
2001 E. Jackson Road

• Provides clerical and support functions for Court proceedings
• Serves as an information center for citizens and attorneys with pending court cases
• Disposition for municipal court tickets
• Warrants issued
• Jury information hotline 972-466-4751

A.W. Perry Homestead Museum 972-466-6380
1509 N. Perry Road

• Preserves significant artifacts and memorabilia representative of the pioneer home life and community development

• Provides educational opportunities for groups and individual tours

• Facility rentals and parties

Elm Fork Nature Preserve 972-466-9813
2335 Sandy Lake Road

• A preserved natural area for citizens to experience and enjoy nature

• Education programs and environmental awareness opportunities for all ages

• Trails and Interpretive Center

Park Maintenance 972-466-3160

• Provides well-maintained playground facilities, parks and greenbelt areas

• Rosemeade Recreation Center, 1330 Rosemeade Parkway, 972-466-9800

• Crosby Community Center, 1610 E. Crosby Road, 972-466-9810

• Provides a variety of professional facilities, leisure classes and activities (Leisure Connections activity magazines are available at city facilities or online)

• Youth programming for summer camps and recreation opportunities for physically and mentally challenged children
   

• Senior Community Center, 1720 Keller Springs, 972-466-4850

• Provides programs and activities to citizens 55 years of age and over

Swimming Pools
W.J. Thomas Center, 972-466-6376
Rosemeade Swimming Complex, 972-466-6399

• Operation and maintenance of city pools

Athletics
4220 N. Josey Lane, 972-466-9830

• Provides well-maintained fields for league play

• Provides athletic and sport opportunities for adults and children

• Maintains 12 lighted tennis courts for league and individual play

• Hotline 972-466-9135

• Plan and coordinate a variety of Recreation special events

Oak Creek Tennis Center 2531 Oak Creek Drive, 972-466-6389
Amphitheater, 2035 E. Jackson Road, Reservations 972-466-9800

• Implements policies and ordinances that promote the orderly development of Carrollton including the comprehensive Zoning Ordinance and Subdivision Ordinance
• Analyzes development proposals for private property
• Provides support and recommendations to the City Council, Planning and Zoning Commission, Development Ordinance Advisory Committee and Historic Preservation Advisory Committee
• Processes requests for rezoning applications, special use permits, subdivision plats and amendments to the city’s Comprehensive Plan
• Maintains demographic databases including population projections and Census information

Management Services

Administrative Division 972-466-3290

• Controls and manages personnel, policies, equipment, and resources necessary to affect overall police objectives.

• Fiscal management

• Analysis and projection

• Hiring and training of personnel

• Community services

• Planning and research

• Internal affairs

Technical Services
Dispatch 972-466-3333 (non-emergencies) 911 (emergencies)

• Maintains radio, telephone, and computer communications for police, fire and ambulance

• Non-emergency requests for service

• Reports of illegal parking in handicapped spaces

Records 972-466-3345

• File and input accident reports

• Alarm permits and fees

• Handbill and solicitor permits

• Input offense and incident reports into computer

• Uniform Crime Reports

• Process, edit, file and maintain all cases with the Office of the District Attorney

• Verify arrest reports

• Maintain mugshot photo file

• Liaison between officers and District Attorneys

• Notify officers for District Court

• Provide copies of offense, incident and accident reports

• Provide public police information

• Registrar of registered sex offenders living in Carrollton (972-466-3206)

• Publish sex offenders on Police Web Page

          Investigative Services Bureau
          Criminal Investigation Division 972-466-3300

• Investigate offenses involving adult and juvenile criminal acts and files cases

• Filing of criminal cases

• Crime hotline 972-466-3329

Investigative Support Division 972-466-3557

• Victim assistance program

• Secures and tracks property and evidence

• Searches crime scenes

• Narcotics Investigators

Detention Services Division, Carrollton Justice Center
2001 E. Jackson Road 972-466-3335

• Operates and maintains city jail facility

• School resources officers

• Citizen fingerprinting

• Civil Security Corps

Operations Bureau 972-466-3313

• Includes Patrol, Reserve Unit and School Crossing Guards

• General patrol

• Respond to calls for service

• Investigate accidents

• Preliminary reporting of offenses

• Maintains reserve officer and school Guard programs

• Traffic enforcement

• Tactical response unit

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• Water leaks, sewer problems, utility locates 972-466-3425
• Street repair, sidewalk repair, drainage services 972-466-3425
• Traffic signal problems, damaged stop signs 972-466-3425

Streets/Drainage Division 972-466-3480

• Maintenance and repair of streets, alleys, curbs and sidewalks

• Weekly "Street Closures" listing

• Street sweeping of major thoroughfares

• Pavement crack and joint sealing

• Pressure grouting of sunken pavements

• Bridge maintenance

• Brush and litter control within street rights-of-way

• Street sanding during winter weather

• Drainage channel maintenance

• Control of drainage from underground springs in public right-of-way

• Maintenance of storm sewers

• Removal of obstructions from drainage culverts

• Repair and replacement of guardrails

• Screening walls (along streets); repair/repaint

• Railroad grade crossing improvements

Traffic Operations 972-466-3480

• Installation and maintenance of traffic control signs, traffic signals, school zone flashers and pavements markings

• Perform vehicle and pedestrian traffic counts

Water Utilities Division 972-466-3470

Water Quality 972-466-3470

• Drinking water taste and odor complaints

• Water pressure complaints

• Water main leak repairs

• Utility line locates for construction or excavation

• Water conservation and emergency water use management

• Monthly bacteriological water samples

• Backflow and cross-connection control program

• Registration for cross-connection testers

• Consumer Confidence Report

• Monthly minerals analysis reports

• Elevated water tower and ground storage tanks

Water and Wastewater 972-466-3470

• Repair and replace water mains

• Replacement of pavement affected by water main repair

• Repair and replace sewer (wastewater) mains

• Repair and repainting of elevated water tanks

• Repair sanitary sewer stoppages and overflows

• Install water and sewer service taps

• TV inspection services of sewer mains

• Fire hydrant valve maintenance

Solid Waste
          Allied Waste Services 972-422-2341

• Trash collection
• Recycling
• Bulk items
• City wide trash routes
• Commercial services available

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