Start or Stop Service

How do I start or stop residential trash collection service?
Solid waste service to residents is initiated or terminated in conjunction with your water service through the city of Carrollton. Contact Utility Customer Service at 972-466-3120 or visit City Hall at 1945 E. Jackson Road at Josey Lane between 8:00 a.m. and 5:00 p.m. to start or stop service.

Fees

What is the monthly charge for residential waste collection?
For information regarding Solid Waste service rates, click here.

Where do I pay my bill?
Monthly bills may be paid by mail, in person or after hours at City Hall or by bank draft. Automatic bank drafting service allows residential customers to have their monthly bill paid automatically from their checking or savings account. Visit Carrollton City Hall at 1945 E. Jackson Road at Josey Lane to pay bills in person or leave payments in the after hours drop box. Click here for more information.

Placement

Where do I place items?
Place all items at least 3 feet away from other containers, brush or bulk waste, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Do not block or impede a street or alley right-of-way, water or gas meter, drainage ditch, intersection or sidewalk. Improperly placed waste may not be collected.

• Place your blue recycling cart and green roll-out container at your designated alley or street collection site

• Place bundled brush and bulk waste at the front curb

When do I place items for collection?
According to city ordinance, residential waste shall be placed at the location designated by the city no earlier than 6:00 p.m. of the evening before and no later than 6:30 a.m. of the collection day.

Brush & Bulk Waste

How do I manage big bulky items?
Items too large to fit into the green roll-out container are considered BULK WASTE. Place these items at your front curb at least 3 feet from other containers, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Items--including leaves or grass clippings--may be placed in plastic or paper bags or in boxes but each bag or box should not weigh more than 50 pounds. Details on discarding brush and bulk waste.

How much brush or bulk waste will be collected?
Brush (tree trimmings, limbs and branches) and bulk waste (items too large for green roll-out containers, including bagged or boxed material) will be collected weekly on customers' regular collection day. All limbs must be cut into 4-foot lengths and placed in bundles not exceeding 40 pounds to fit in a rear-end loader truck. Bulk items should be placed in boxes not exceeding 50 pounds for safe, manageable collection. Click here for more information.

How can I discard appliances?
Appliances are considered bulk waste and should be placed at the front curb. If the appliance previously contained a refrigerant, such as an air conditioner or refrigerator, the refrigerant must be removed by a certified technician and a state-approved ‘clean’ tag attached to the appliance prior to collection. Instructions for discarding appliances.

Where do I place bulk waste or brush?
Place bundled brush and bulk waste at the front curb. Place all items at least 3 feet away from other containers, brush or bulk waste, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Do not block or impede a street or alley right-of-way, water or gas meter, drainage ditch, intersection or sidewalk. Improperly placed or blocked waste cannot be collected.

What if my brush and bulk waste was not picked up?
Improperly placed or prepared or blocked items may not be collected. Call 972-422-2341 for details or view information on bundling brush and limbs.

Can I schedule bulk collection on other days?
Yes. Call 972-422-2341 to request this special bulk waste collection service. A fee may apply.
 

Recycling

What can I recycle?
Place any of the following items in your blue recycling cart:

• aluminum and steel/tin cans (no foil or aluminum pans)

• glass bottles and jars of any color (rinse containers and discard lids)

• plastics #1 through #7

• boxboard (such as cereal and cracker boxes)

• newspaper (do not bundle separately or place in plastic bags)

• magazines, catalogs and junk mail

• paper bags

• phone books

• office and school paper

• cardboard

Do I need to sort my recyclables?
Do not sort recyclables. Simply place all items into the blue recycling cart. Do not place items in plastic bags, except for shredded paper.

How do I dispose of cardboard boxes?
Flatten cardboard and place in your blue recycling cart.

How do I recycle newspapers?
Place newspapers into the blue recycling cart. DO NOT BUNDLE NEWSPAPERS or place in plastic bags.

When are my recyclables picked up?
Recyclables are collected from your blue cart every other week on the same collection day as your trash. To determine your recycling collection schedule, first locate your neighborhood on the Carrollton map and note the blue or yellow color. Recyclables will be collected on your regular trash day on the color-coded weeks shown on the Recycling Calendar.

To request a Recycling Calendar and Service Map, call 972-466-3120.

Where do I place my blue recycling cart?
Place at least 3 feet away from your green trash cart, brush or bulk waste, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Do not block or impede a street or alley right-of-way, water or gas meter, drainage ditch, intersection or sidewalk. Improperly placed waste may not be collected.

Schedule & Delays

When is my trash collected?
Trash is collected weekly from your green cart. Call Allied Waste at 972-422-2341 to determine your scheduled collection day. Recyclables are collected from your blue cart on the same day of the week, but only on designated weeks. See instructions at When are my recyclables picked up?.

Residential waste must be placed at the location designated by the city no earlier than 6:00 p.m. of the evening before and no later than 6:30 a.m. on the collection day. Collection of recyclables is no longer weekly.

Will holidays delay the schedule?
Collections will not be made on New Year's day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas day. Collections normally scheduled for these days will be picked up the following day and collections for the remaining days in the week will be delayed by one day through Saturday. Example: If a holiday falls on Thursday, Thursday routes will be collected on Friday and Friday routes will be collected on Saturday.

Will bad weather delay my trash collection?
Yes, bad weather, such as sleet, may delay your trash collection but all collections will be made as soon as possible.

Limits

How much trash can I set out?
The amount of residential brush or bulk waste is not limited. If you have more garbage than fits into a green roll-out container, you can request an additional container by calling Allied Waste at 972-422-2341.

Missed Collections

How do I report missed collections?
Report missed collections to Allied Waste at 972-422-2341.

I placed trash out for collection, why wasn’t it picked up?
Missed collections can often be due to items being set out too late on the collection day or placed improperly, including too close to other objects or blocked by things such as a parked vehicle. Remember that holidays and inclement weather can delay collections. Report missed collections to Allied Waste at 972-422-2341 or at Allied Waste Services' web site..

According to city ordinance, residential waste shall be placed at the location designated by the city no earlier than 6:00 p.m. of the evening before and no later than 6:30 a.m. of the collection day. Do not block or impede a street or alley right-of-way, water or gas meter, drainage ditch, sight triangle at an intersection or sidewalk. Improperly placed or blocked waste cannot be collected.

Landfill

Can I take items to a landfill?
Carrollton residential customers may take one load per month (one pick-up truck load or one small trailer load up to 3 cubic yards) to Lewisville Landfill on Saturdays between 7:00 a.m. and 2:00 p.m. for a $5 fee. At the landfill residents must present both a Texas driver’s license AND a city utility bill with a matching address. This service is available for residential, not commercial, customers. Click for landfill location.

Hazardous Waste

How can I dispose of hazardous waste such as paints or chemicals?
Hazardous waste is not collected as part of your weekly residential service. Carrollton citizens may take household hazardous waste to the Home Chemical Collection Center at 11234 Plano Road, Dallas. Call 214-553-1765 for directions, hours and accepted items. Details on disposal of hazardous wastes.

Dried paint (including paint that has been dried using an agent such as cat litter) is allowed in regular trash.

Containers

Do I need to place items in bags?
Items--including leaves or grass clippings--may be placed in plastic or paper bags for collection and placed at least 3 feet away from your green trash cart, blue recycling cart, brush, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Each bag or box should not weigh more than 50 pounds.

How do I get an additional green trash cart?
To help residents manage their household trash, an additional green trash cart is only $1.60 per month. Contact Allied Waste at 972-422-2341 to request additional containers. 

Donation Options

Are there local donation options for usable items?

Donations of gently used furniture, household items, clothing and computers are accepted by the Metrocrest Thrift Store, 1103 S. Josey Lane, #114 at Belt Line Road. Call 972-418-1900 or visit www.metrocrestsocialservices.org regarding tax-deductible donations, store hours or to schedule a pick up. The Metrocrest Thrift Store is operated by Metrocrest Social Services, a United Way affiliate serving Carrollton, Farmers Branch, Addison, Coppell, and area code 75287 in southern Denton County. Check the yellow pages of the phone directory for additional agencies that accept donations of usable items.

Service Requests

Questions?
Allied Waste Services provides residential trash collection services to single-family Carrollton households. Contact Allied Waste Services at 972-422-2341 for service requests.

Resolving Service Requests

How do I escalate a service request or concern that has been presented to Allied Waste Services?
Email by clicking here or call the customer service supervisor at 469-433-7006.