Time Warner

Local Office

Charter Communications

List of retail providers from which to choose electricity:

Texas Choice

General inquiries if retail provider is not known

Public Utility Commission of Texas - Consumer complaints

Gas

Atmos Energy

Customer Service: new service, reconnect, bill inquiry:

Electric Emergencies & outage notification:

Street light problems

Gas Emergencies & gas leak notification:

Streetlight Outage Reporting Form

News Media

Other Related Links

Federal Communications Commission
Cable Services Bureau

Public Utility Commission of Texas

Better Business Bureau
Serving Metropolitan Dallas & Northeast Texas

Office of the Attorney General - State of Texas

Consumer Protection Hotline

Consumer Protection Division Regional Offices

Telephone Service

The Texas Public Utility Commission and the FCC Act of 1996 required local telephone companies to allow new companies to connect with their networks in order to provide competitive local phone service.

To find out which companies are currently offering local phone service in your area, click here or look in your traditional telephone company’s telephone directory. A list of local phone companies should be found in the front pages of the directory.

For Complaints:
Call: 1-888-782-8477 (TTY 1-800-735-2988)
E-mail: customer@puc.state.tx.us
Fax: 1-512-936-7003 

Voice over Internet Protocol telephone service, or VoIP, may look and appear to work like a phone, but it connects to the Internet, not a telephone line.  Below are several critical factors to consider regarding the impact of this technology on your emergency call to 9-1-1.

• Does your VoIP phone provide 9-1-1 access?  Check your service provider’s website for emergency calling features.

• When calling for emergency help, give your location and call back number.  Many VoIP services do not provide this information.

• Call back if you get disconnected.

• If the power is out, your VoIP service may also be out.

• If you travel with your VoIP adapter, your VoIP phone may not work for making 9-1-1 calls. Call from another phone.

Water

City Water Billing/Services (Utility Customer Service)

City Water Utilities Division (Public Works)