The Texas Public Utility Commission and the FCC Act of 1996 required local telephone companies to allow new companies to connect with their networks in order to provide competitive local phone service.

To find out which companies are currently offering local phone service in your area, click here or look in your traditional telephone company’s telephone directory. A list of local phone companies should be found in the front pages of the directory.

For Complaints:
Call: 1-888-782-8477 (TTY 1-800-735-2988)
E-mail: customer@puc.state.tx.us
Fax: 1-512-936-7003 

Voice over Internet Protocol telephone service, or VoIP, may look and appear to work like a phone, but it connects to the Internet, not a telephone line.  Below are several critical factors to consider regarding the impact of this technology on your emergency call to 9-1-1.

• Does your VoIP phone provide 9-1-1 access?  Check your service provider’s website for emergency calling features.

• When calling for emergency help, give your location and call back number.  Many VoIP services do not provide this information.

• Call back if you get disconnected.

• If the power is out, your VoIP service may also be out.

• If you travel with your VoIP adapter, your VoIP phone may not work for making 9-1-1 calls. Call from another phone.

List of retail providers from which to choose electricity:

Texas Choice

www.powertochoose.org

General inquiries if retail provider is not known

www.puc.state.tx.us

Atmos Energy

Customer Service: new service, reconnect, bill inquiry:

Electric Emergencies & outage notification:

Click here for Streetlight
Outage Reporting Form

Gas Emergencies & gas leak notification:

972-466-3120


972-466-3425

1-800-245-4545

1-800-344-8377

Cable Services Contact Information

There are presently two cable television vendors in Carrollton who have received franchise agreements authorizing their use of city right of way for equipment installation. These agreements are not geographically limited therefore many neighborhoods may have both providers available.

The city franchise agreements do not regulate Cable Company rates, programming, or performance. However, there are minimum customer service standards either in the franchise or provided by FCC rules.  Click here to see related links.

Please direct any complaints you may have to the appropriate office below:

972-445-5555

For posting information on Comcast Cable Public Access Channel please click here

469-665-7664

972-938-0333

1-817-740-6536
P:940-243-6812
F:940-898-0879 

For documentation purposes, please send copies of written complaints to:

City of Carrollton
City Manager’s Office
PO Box 110535
Carrollton, Texas 75011-0535

Other Related Links

800-621-0508

Back to top

Last Updated May 4, 2005