Managed Competition


Sustaining a Competitive Organization

Recognized nationally for many award-winning programs, Carrollton is leading the transformation of traditional government into a competitive service business model, delivering high quality services at the lowest cost, doing more for less, maximizing value for our citizens' tax dollars.

Take a look at how much we’ve done over the past 10 years… We are setting the standard for high-performance local government operations.

Carrollton does it better, faster, friendlier and cheaper – and we’ve only just begun.

Carrollton -- “where connections happen between visionary leadership and bottom-line results…”

For more information or to schedule a presentation:

Contact Tom Guilfoy, City of Carrollton
Director of Managed Competition, Strategic Planning & Organizational Development
City Hall, 2nd Floor
1945 E. Jackson Road, Carrollton, Texas 75006
Phone: 972-466-3001
Fax: 972-466-3252

Ten Years of Re-Engineering City Government

Over the last decade, the City of Carrollton has made a dedicated effort to right-size the organization. The document below contains a partial list of some of the time and money saving efforts that have been implemented in order to operate as efficiently as possible. Through managed competition, the City has streamlined business processes and saved taxpayers millions of dollars. As we face what will surely be one of the toughest budget years in history, we pledge to continue to identify additional ways to reduce operating costs and create a sustainable business management model for the future.

Click here to watch video

Click here to view the pdf document "Managed Competition: A Decade of Transformation"

Restructuring & Reorganization

Over the last ten years, many changes have been made to significantly realign the processes and staffing structure of the City. This includes reorganizations, collaborations between departments, personnel reductions to right-size operations, and elimination of non-essential services and equipment. These changes in operational strategy have produced on-going savings, resulting in improved efficiency, better coordination of service and alignment with the City Council's strategic goals.

The examples highlighted in the document below represents some of the major position changes that have occurred as a result of the collaborative efforts of the managers and employees of each operation. This is by no means an all-inclusive list; simply an illustration of the re-engineering that has occurred at all levels of the organization, from top management, to administrative, to leisure and public safety positions. These changes have allowed us to align our resources more closely with customer needs while maintaining a sustainable approach to service delivery.

Click here to view the pdf document "Restructuring & Reorganization"


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