Start or Stop Service
How do I start or stop residential trash collection service?
Solid waste service to residents is initiated or terminated in conjunction with your water service through the City of Carrollton. Contact Utility Customer Service at 972-466-3120 or visit City Hall at 1945 E. Jackson Road at Josey Lane (7:30 a.m. - 5:30 p.m. Monday –Thursdays, 7:30 -11:30 a.m. Fridays) to start or stop service.
For more information on this process AND payment processes click here. Monthly bills may be paid by mail, in person or after hours at City Hall or by bank draft.
What is the monthly charge for residential waste collection?
a. Collection - automated cart, per month, first cart: $19.75
b. Collection - extra container, per month, per cart: $7.50
c. Special bulk pick-up, non-trash day: $30 each
d. Apartments serviced by commercial dumpster collection, per month, per unit: $9
Commercial and Retail Service:
a. Automated cart, per month, per cart: $19.75
b. Commercial and retail customers cannot be serviced by front loading containers
c. Commercial/Apartment mixed use sharing a solid waste container: Each 150 square feet
of commercial space sharing a solid waste container with apartment space will be treated
as an additional apartment unit for solid waste fees.
Where do I place items?
Place trash carts, recycling carts and other bulk waste in designated collection area (alley or curb).
- Place your blue recycling cart and green roll-out container at your designated alley or street collection site.
- Place bundled brush and bulk waste at the front curb.
Do not block or impede a street or alley right-of way, water or gas meter, drainage ditch, or sight triangle at an intersection or sidewalk. Improperly placed or blocked waste will not be collected.
When do I place items for collection?
According to City Ordinance, residential waste shall be placed at the location designated by the City no earlier than 6 p.m. of the evening before and no later than 6:30 a.m. of the collection day. Containers must be removed from curbside no later than 9 a.m. the day following collection. Residents who do not remove containers after collection are violating City Ordinances. Please report suspected violations to Community Services at 972-466-3060.
Brush & Bulk Waste
How do I manage big bulky items?
Items too large to fit into the green roll-out container are considered BULK WASTE. Bulk waste must be site generated. Place these items at the front curb at least 3 feet from other containers, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Items including leaves or grass clippings may be placed in plastic or paper bags or in boxes but each bag or box should not weigh more than 50 pounds. Details on discarding brush and bulk waste.
How much brush or bulk waste will be collected?
Brush (tree trimmings, limbs and branches) and bulk waste (items too large for green roll-out containers, including bagged or boxed material) will be collected weekly on customers' regular collection day. All limbs should be cut into 4-foot lengths and placed in bundles not exceeding 40 pounds to fit in a rear-end loader truck. Bulk items should be placed in boxes not exceeding 50 pounds for safe, manageable collection. Click here for more information.
How can I discard appliances?
Appliances are considered bulk waste and should be placed at the front curb. Appliances or “White Goods” such as a freezer, refrigerator, water cooler, dehumidifier, air conditioner and any appliances containing refrigerants must be tagged certifying that all CFCs, chlorofluorocarbons, have been removed by a certified refrigerant technician prior to their placement for collection. Instructions for discarding appliances.
Where do I place bulk waste or brush?
Place bundled brush and bulk waste at the front curb. Place all items at least 3 feet away from other containers, brush or bulk waste, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Do not block or impede a street or alley right-of-way, water or gas meter, drainage ditch, intersection or sidewalk. Improperly placed or blocked waste cannot be collected.
Do the solid waste services that the City of Carrollton receives from Waste Management include collection for brush and other green waste generated in common areas maintained by homeowner or neighborhood associations?
The City residential waste collection agreement and pricing does not include common areas maintained by homeowner associations (HOAs) or neighborhood associations (NOAs). For these areas, waste and brush collection should be contracted with a commercial waste hauler or removed and disposed by a landscaping company. Additionally, waste material must not be placed where arterial street traffic is obstructed for collection access.
What if my brush and bulk waste was not picked up?
Improperly placed/prepared or obstructed items may not be collected. Call 972-466-4950 for details or view information on bundling brush and limbs.
Can I schedule bulk collection on other days?
Yes. Call 972-466-4950 to request this off-schedule bulk waste collection service. A fee may apply.
What can I recycle?
Place any of the following items in your blue recycling cart:
- aluminum and steel/tin cans (no foil or aluminum pans)
- glass bottles and jars of any color (rinse containers and discard lids)
- plastics #1 through #7
- boxboard (such as cereal and cracker boxes)
- newspaper (do not bundle separately or place in plastic bags)
- magazines, catalogs and junk mail
- paper bags
- phone books
- office and school paper
Do I need to sort my recyclables?
Do not sort recyclables. Simply place all items into the blue recycling cart. Do not place items in plastic bags, except for shredded paper.
How do I dispose of cardboard boxes?
Flatten cardboard and place in your blue recycling cart.
How do I recycle newspapers?
Place newspapers into the blue recycling cart. DO NOT BUNDLE NEWSPAPERS or place in plastic bags.
When are my recyclables picked up?
Recyclables are collected from your blue cart every other week on the same collection day as your trash. To determine your recycling collection schedule, first locate your neighborhood on the Carrollton map and note the blue or yellow color. Recyclables will be collected on your regular trash day on the color-coded weeks shown on the Recycling Calendar.
To request a Recycling Calendar and Service Map, call 972-466-3120.
Where do I place my blue recycling cart?
Place at least 3 feet away from your green trash cart, brush or bulk waste, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Do not block or impede a street or alley right-of-way, water or gas meter, drainage ditch, intersection or sidewalk. Improperly placed waste may not be collected.
Recyclebank Recycling Rewards Program (DISCONTINUING EFFECTIVE OCT. 1, 2015)
The City will discontinue the existing recycling rewards program through Recyclebank. Less than 3 percent of registered households participated in this program on a monthly basis despite Carrollton citizens recycling more than 2.5 million pounds a year. The cost of the rewards program to all Carrollton households could not be justified since households are recycling without redeeming rewards.
However, the City continues to focus on the importance of recycling, recycling education, and maintaining a green community. Current customers with active Recyclebank accounts will be able to redeem earned points through September 30, 2016. All residents are encouraged to continue recycling as much as possible and, as a reminder, additional recycling carts are available upon request at no additional charge.
Schedule & Delays
When is my trash collected?
Trash is collected weekly from your green cart. Call the City at 972-466-4950 to determine your scheduled collection day. Recyclables are collected from your blue cart on the same day of the week, but only every other week.
Residential waste must be placed at the location designated by the City no earlier than 6 p.m. of the evening before and no later than 6:30 a.m. on the collection day. Collection of recyclables is no longer weekly.
Will holidays delay the schedule?
Yes, collections normally scheduled for the Thanksgiving Day, Christmas Day, and New Year’s Day holidays will now be picked up the following day and collections for remaining days in the week will be delayed by one day through Saturday.
Will bad weather delay my trash collection?
Yes, bad weather, such as sleet, may delay your trash collection but all collections will be made as soon as possible.
How much trash can I set out?
The amount of residential brush or bulk waste is not limited. If you have more garbage than fits into a green roll-out container, you can request an additional container for an additional charge by calling the City at 972-466-4950. Additional blue recycling carts can be requested for no extra charge.
How do I report missed collections?
Report missed collections to the City at 972-466-4950.
I placed trash out for collection, why wasn’t it picked up?
Missed collections can often be due to items being set out too late on the collection day or placed improperly, including too close to other objects or blocked by things such as a parked vehicle. Remember that holidays and inclement weather can delay collections. Report missed collections to the City at 972-466-4950.
According to City Ordinance, residential waste shall be placed at the location designated by the City no earlier than 6 p.m. of the evening before and no later than 6:30 a.m. of the collection day. Do not block or impede a street or alley right-of-way, water or gas meter, drainage ditch, sight triangle at an intersection or sidewalk. Improperly placed or blocked waste cannot be collected.
Can I take items to a landfill?
Yes. You may take a pickup load or small trailer load to the DFW Landfill located at 1600 S. Railroad St in Lewisville once a month on Saturday mornings for a charge of $15/load paid at the gate. You will need to show your utility bill and drivers license as proof of residency for this discounted rate. This service is available for residential, not commercial, customers. Click for landfill location.
How can I dispose of hazardous waste such as paints or chemicals?
Yes, hazardous waste is collected curbside at no additional charge. Carrollton residents simply call the HHW HOTLINE at 1-800-HHW-PKUP (1-800-449-7587) to schedule a free curbside collection for your items. The operator will explain the program and ask you a few questions, including the type and amount of material you have for collection. A collection appointment will be arranged at this time. You will receive a Kit within a few days. The Kit will include a bag or bags to contain your materials, and instructions, along with labels and a tie to secure your bag(s).
Dried paint (including paint that has been dried using an agent such as cat litter) is allowed in regular trash.
Do I need to place items in bags?
Items including leaves or grass clippings may be placed in plastic or paper bags for collection and placed at least 3 feet away from your green trash cart, blue recycling cart, brush, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Each bag or box should not weigh more than 50 pounds. See bulk waste section for items weighing more than 50 pounds.
How do I get an additional cart?
To help residents manage their household trash, an additional green trash cart can be requested for an additional monthly fee. Call the City at 972-466-4950. Additional blue recycling carts can be requested for no additional fee.
Are there local donation options for usable items?
Donations of gently used furniture, household items, clothing and computers are accepted by the Metrocrest Thrift Store, 2661 Midway Road, Carrollton, TX 75006. Call 972-418-1900 or visit metrocrestservices.org regarding tax-deductible donations, store hours or to schedule a pick up. The Metrocrest Thrift Store is operated by Metrocrest Services, a United Way affiliate serving Carrollton, Farmers Branch, Addison, Coppell, and area code 75287 in southern Denton County. Check the yellow pages of the phone directory for additional agencies that accept donations of usable items.
Resolving Service Requests
How do I escalate a service request or concern that has been presented to Waste Management? Call the City at 972-466-4950 or email ContactUs@cityofcarrollton.com.