(page number from training manual referenced in parentheses, where applicable)
1. Who should be contacted for technical issues? (p. 3)
Please refer to your training aides and your department’s timekeeper first before contacting IT with functionality issues. If you need additional help with these items, or for password/lock out problems, contact the IT Help Desk at x3280.
2. Who should be contacted for pay issues? (p. 3)
You should always first try contacting your manager or timekeeper to try and resolve any pay-related issues. If the issue remains unresolved, you should then contact Payroll at x3139.
3. What’s the difference between a pay rule and a pay code? (p. 4)
A pay rule groups employees by work rules, accruals, holidays and length of lunch taken during their shift. (EXAMPLE: The pay rule “Non-Exempt 1L R” indicates an hourly employee with a one-hour lunch whose pay period starts on Saturday and who becomes eligible for overtime when more than 40 hours are worked in the same week.) A pay code groups specific types of worked and non-worked hours to accurately track an employee’s time data. (EXAMPLES: Vacation, Sick, Jury Duty, etc.)
4. What’s the difference between a shift and a pattern? (p. 12)
A shift is a single occurrence of a schedule, such as 8a-5p on Monday. A pattern is a block of recurring shifts, such as 8a-5p from Monday-Friday.
5. How can a schedule pattern be created if not already available as a template? (p. 12)
If a specific schedule pattern is needed, but is not available as an existing template, one can be created by using the Pattern Editor to manually enter individual shifts to populate the desired schedule pattern.
6. Can a manager change an employee’s pay rule using Kronos? (p. 4)
No, if an employee has a change in work status, that information must be communicated to Workforce Services, so that the employee’s pay rule can be assigned correctly.
7. How can a schedule group be created if not already in Kronos? (p. 17)
To create a new schedule group in Kronos, a request must be submitted to Payroll specifying the name of the desired schedule group.
8. How does an employee enter their time if they don’t use a timeclock or have Kronos web access?
Employees without access to a timeclock or Kronos web license have no way of directly inputting their time, so their time would have to be input by either their supervisor or the department’s timekeeper.
9. How does an employee view their timecard if they don’t use a timeclock or have Kronos web access?
Employees without access to a timeclock or Kronos web license can only view their timecard if their supervisor or department timekeeper prints a copy for them, e-mails a copy to them, or allows them to view the timecard at the supervisor or timekeeper’s workstation.
10. What’s the difference between Pay From Schedule and Pay From Timecard? (p. 26)
Pay From Schedule will populate an employee’s timecard with “phantom punches” on every date without an exception, which means the employee (or their supervisor/timekeeper) would only have to enter exceptions during the pay period. All Exempt (salaried) employees should be paid using Pay From Schedule. Pay From Timecard will pay an employee based solely on their timecard entries, which means the employee (or their supervisor/timekeeper) would be required to enter an in and out punch (as well as any exceptions) for each and every day throughout the pay period. Employees who use a time clock should be paid using Pay From Timecard.
11. Can a manager change an employee’s timecard once it has been approved? (p. 25)
Yes, but in order to do so, the manager must first select “Remove Approval” before making the needed changes and then re-submitting the approval.
12. How will timecard corrections be handled after timecards have been processed by Payroll?
All timecard corrections which take place after Payroll Monday will continue to require use of the Payroll Correction Form. This will remain a manual process.