Submit this form for questions about PINs, renewals, lost library cards, overdue items, fees, and all other library account matters. A response may take 24-72 hours. For immediate assistance call 972-466-4800 during library hours.

Log in to your library account online with your library card number and PIN to renew eligible items; change your e-mail address; or to check your holds, due dates for items out, and fees owed.

No PIN exists in your account until you create one. First time users leave the PIN field blank when you log in to your library account and you will be asked to create a PIN. Contact the library to have staff delete your existing PIN if you have forgotten it. More information on PINs

Unless you provide a phone number in your message, an e-mail reply will be sent to you.

For comments on non-library City of Carrollton services, use the City's "Contact Us" page.