How do I find my username?
Your username is your household ID number. It can be found by looking at a current activity pass or customer receipt.  Your number is a one- to five-digit number, excluding the last two digits and any zeros which precede the whole number. Do not use dashes or spaces.  On your customer receipt the household ID number appears in the upper left-hand corner just under the Receipt # and Payment Due Date information.

What if I received two letters?
If you received two letters for your household it is because you accidentally have duplicate households listed in our system. Please call or visit one of our facilities to have your households merged. Rosemeade Recreation Center at 1330 Rosemeade Parkway or Crosby Community Center at 1610 E. Crosby Road.

I forgot my password. Can you email it to me?
If you have an email address in the system and provided answers to the security questions (mother's maiden name, city where you were born), we can email your password to you. Just click the Forgot Password link on the WebTrac login screen. If you did not enter an email address or answer the security questions you will need to contact us at 972-466-9800.

I'm supposed to have a credit in my account. How can I check?
After logging in to the system, select My Account, then View My Shopping. Any credit will be displayed on this screen next to the Total Activity Balance for Household. If your credit does not appear, please call our office at 972-466-9800 for assistance or email us.

How do I use a household credit to pay for classes online?
After verifying the credit is in the system, add your classes to your shopping cart. When you proceed to the checkout, the system will automatically deduct your credit from your total bill. The remainder must be paid with a credit card. If the credit covers the total bill, no credit card information is necessary.

There was an error processing my credit card. What could be the problem?
Be sure you have selected the appropriate credit card type (Visa MasterCard) in the drop-down box. Enter your card number without any spaces or dashes. The expiration date should also be entered without any dashes or slashes. If you still have trouble contact our office at 972-466-9800.