As emergency care providers, Carrollton dispatchers are responsible for the health and well being of those living, working and visiting the City of Carrollton.  Dispatchers process police, fire and emergency medical services related calls for service.  Learn more ...

Apply

Submit an application and view detailed job description on line.

For application assistance, call 972-466-3090.  Specific questions regarding job description may be directed to the Telecommunications Manager via e-mail or by phone at 972-466-3274.

  Attendance at an information session is mandatory for all applicants in order to move forward in the hiring process.  The next scheduled sessions will be held:

Thursday, June 26th at 6:30 pm

Saturday, June 28th at 10:00 am

Thursday, July 10th at 6:30 pm

Saturday, July 12th at 10:00 am

Thursday, July 24th at 6:30 pm

Saturday, July 26th at 10:00 am

The information sessions are held at Carrollton City Hall located at 1945 E. Jackson Rd.  Attendance to only one (1) of the scheduled sessions is required.

 

Return to top

 

Application Process

Only online applications are accepted by Workforce Services.  If there is not an active job posting for Telecommunications Dispatcher, you may complete a personal profile.  When a job opening becomes available, you will be emailed to notify you of the job posting. 

The testing and evaluation process may take several weeks.  Please be patient and do not be discouraged.  The most qualified applicants will advance to the next evaluation phase after the Telecommunications Manager has reviewed results.  Not every applicant will move forward.  Candidate evaluation will follow the listed process:

• Criti-Call computer screening – Includes basic computer skills, data entry test and standard typing test

• Select, Inc. Performance Assessment

• Background investigation

• Panel interview

Selected candidates will be offered employment, conditional on successfully completing the following:

• Polygraph test

• Psychological screen

• Drug screen

Return to top

 

Telecommunications Dispatcher

Starting Pay:  $15.25/hour ($31,720 annually)
Job Posting:  Open until filled

Summary:  Responsible for dispatching emergency equipment and personnel via radio.  Processing incoming emergency and administrative calls and monitoring radio channels.  Works various dispatcher stations on a rotating basis.

Minimum Qualifications:

• High School Diploma or GED equivalency
• Must be 18+ years of age
• Be of good moral character
• No history of drug or alcohol abuse
• Stable employment record
• Flexibility for shift work, including holidays and weekends
• Must submit to and pass all required pre-employment tests:  Criti-Call (includes basic computer skills, data entry test and standard typing test) and Select, Inc. Performance Assessment
• Must have a reliable mode/source of transportation to report to designated location as scheduled or on short notice

Disqualifiers:

• Any use of illegal or non-prescribed drugs, other than marijuana.  Marijuana use may not have been within the last 24 months.
• Any felony conviction OR any major misdemeanor conviction within the last 10 years.
• Driver's license that is revoked, suspended or otherwise not valid.
• Any outstanding warrants

Applicants are required to undergo all pre-employment tests, a thorough background investigation, and a panel interview.  Those selected as successful candidates will be offered conditional employment contingent on a polygraph, psychological screening and a drug screen.

Return to top

Shift Work

Dispatchers bid for shifts every six months in February and August.  Bidding is done by seniority, based on date of hire, for shifts that consist of working five 8-hour shifts.  Schedules are subject to approval and change by the Telecommunications Manager to suit the needs of the section. 

Each employee MUST have the flexibility for shift work as well as weekend hours and holidays. 

Return to top

Training

Successful Telecommunications Dispatcher applicants will attend and complete on the job training which involves classroom training, hands on training with a trainer, and ride-a-longs with police and fire personnel.  Dispatchers must master several phases of training in order to pass probation. 

Training topics include:  how to process in-coming 9-1-1 and administrative calls for service, geography, Computer Aided Dispatch (CAD) functions, radio dispatching and terminology and procedures, map reading, use of law enforcement databases, monitoring and tracking police and fire personnel on the radio and more.

In addition, there are several certifications that must be obtained during training in order to access and utilize the law enforcement databases required for the job and to provide Emergency Medical Dispatch (EMD), pre-arrival medical protocols the dispatcher uses to assist callers with emergency medical situations.

A trainee will begin to work independently in the dispatch center once they have successfully completed all areas of the training program as determined by a value based scoring system recorded on daily observation reports.  Training is worked on all shifts to provide trainees the opportunity to master the types of requests made on each shift. 

The probationary time for a trainee is ten months from the date of hire.

Return to top