Submit this form for questions about PINs, renewals, lost library cards, overdue items, fees, and all other library account matters. A response may take 24-72 hours. For immediate assistance call 972-466-4800 during library hours.Log in to your library account online with your library card number and PIN to renew eligible items; change your e-mail address; or to check your holds, due dates for items out, and fees owed.No PIN/password exists in your account until you create one. First time users leave the PIN/password field blank when you log in to your library account and you will be asked to create one. Click the "Forgot your PIN/password? Get a reset e-mail." link or contact the library to have staff delete your existing PIN/password if you have forgotten it.