City of Carrollton - Network Outage

Press Enter to show all options, press Tab go to next option

The City of Carrollton is experiencing a temporary network outage. Regular web services will be restored as soon as possible.

***Current information contained throughout this site is not up to date due to technical difficulties. Please refer only to this emergency homepage for current and accurate information from the City of Carrollton.***

At approximately 5 a.m. Thursday, Oct. 10, the City of Carrollton’s network experienced a cyber attack. Public safety response and Carrollton’s 911 emergency response are unaffected, however, some City services have been impacted. Currently, there is no evidence that shows resident information has been accessed or will be affected. Water, sewer, and trash services are running on schedule and most residents shouldn’t experience any interruptions. The City is working with state and federal officials on the investigation and will aggressively pursue prosecution of this criminal act to the fullest extent of the law.

While it takes time to resolve these types of issues, rest assured the City is working diligently to return operations back to normal and maintain business continuity.

As more information becomes available, we will update our citizens. It is an ongoing criminal investigation so this is all we can share at this time. Any news will be posted at this website and the City's social media channels.

For emergencies, call 911.

For non-emergency calls, use 972-466-3333.

For all other inquiries, call 972-466-3000.

We appreciate the public's patience during this time as the City strategically and methodically rebuilds its processes to continue to serve this community.


Click here for the agenda to the City Council meeting. Work session is scheduled for 5:45 p.m. on Tuesday, October, 15 and the regular meeting will begin at 7 p.m. in Council Chambers on the second floor of City Hall, 1945 E. Jackson Road.