City of Carrollton - Network Outage

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The City of Carrollton is experiencing a temporary network outage. Regular web services will be restored as soon as possible.

***Some information contained throughout this site is not up to date due to technical difficulties. Please refer only to this emergency homepage for current and accurate information from the City of Carrollton.***

At approximately 5 a.m. Thursday, Oct. 10, the City of Carrollton’s network experienced a cyber attack. Public safety response and Carrollton’s 911 emergency response are unaffected, however, some City services have been impacted. Currently, there is no indication that shows resident information has been accessed or will be affected. Water, sewer, and trash services are running on schedule and most residents shouldn’t experience any interruptions. The City is working with state and federal officials on the investigation and will aggressively pursue prosecution of this criminal act to the fullest extent of the law.

While it takes time to resolve these types of issues, rest assured the City is working diligently to return operations back to normal and maintain business continuity.

As more information becomes available, we will update our citizens. It is an ongoing criminal investigation so this is all we can share at this time. Any news will be posted at this website and the City's social media channels.

For emergencies, call 911.

For non-emergency calls, use 972-466-3333.

For all other inquiries, call 972-466-3000.

We appreciate the public's patience during this time as the City strategically and methodically rebuilds its processes to continue to serve this community.

10/14/19 - Carrollton Utility Customer Service is now able to process online payments. The kiosks at City Hall are also fully functioning and can take cash, check, and credit card payments.



Click here for the agenda to the City Council meeting. Work session is scheduled for 5:45 p.m. on Tuesday, October, 15 and the regular meeting will begin at 7 p.m. in Council Chambers on the second floor of City Hall, 1945 E. Jackson Road.


The City of Carrollton is currently impacted by a catastrophe that affects its ability to provide documents in response to Public Information Act requests. The City has submitted the necessary documentation in compliance with Texas Government Code 552.233 and will extend as necessary until such time as the City is able to comply.