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Carrollton’s New Mobile App Allows Better Citizen Engagement with the City

Post Date:02/20/2019 3:21 PM

City-of-Carrollton-App-imageThe City of Carrollton has partnered with developer CityFront Innovations, LLC to launch a new free mobile app that will provide residents with another tool for engaging with the City. Whether looking for a local restaurant or business, reporting an area of the street that needs repair, scrolling the City’s latest news and upcoming events, or searching information available via the City’s website, the app puts everything Carrollton at your fingertips. It’s even possible to pay resident’s utility bill, pay an alarm permit, or resolve a traffic violation.

The app’s integrated image recognition technology, along with GPS-enabled tracking on a smartphone, lets users report an issue by snapping a photo and submitting it to the City for review. The image is sent directly to the City of Carrollton where the photo will be assigned to the appropriate City department. The app also allows voice-activated reporting, if preferred, and text messaging, or a combination.

Content from a variety of search engines and applications provides the ability to search local restaurants and businesses in the app and even allows the user to add personal likes to help individualize the experience. The City does not filter this information; the results are the most up-to-date information available online and delivered in a way that caters to the individual’s search parameters. Stuck in traffic or on-the-go, residents can verbally ask the app general information questions about the City in the same familiar way as they would ask Siri® or Alexa®.

“I'm excited to see this app come to fruition as it's been on my wish list since becoming mayor,” Kevin Falconer said. “Carrollton strives to be the community that families and businesses want to call home, and we are proud that this new app will give our residents one more way to interact with City government.”

According to CityFront co-founder Steve Denney, "The app is about helping the City become smarter through the use of intelligent data and resident engagement. It's about the data that these systems create and how the data can be securely integrated to improve the lives of the people who live, work, and play in Carrollton.”

Users will be able to favorite events, news items, and businesses, and can be notified when similar content is detected in the app. Users can also voluntarily create a profile in the app to better manage notifications and other personalized content for integration in future versions.

The free City of Carrollton app is available for download in the app store for Android or iOS 11.0 or later.

Residents who love the great outdoors can also download the Carrollton Trail Guide, designed to help users find the City’s more than 25 miles of hike and bike trails, discover some of Carrollton’s great outdoor facilities, and share the experience with others. Users can also view their live location on the trail, check in on Facebook or Foursquare to track favorite routes, receive nearby amenity notifications, or share photos and feedback about the trails with Carrollton Parks & Recreation. 

Get alerted about severe weather and other emergencies throughout Carrollton by signing up for CarrolltonAlert. Search for “CarrolltonAlert” or “Emergency Notification System” within the City of Carrollton app’s Website section. The alert program enables the City to provide residents with critical information quickly in a variety of situations, such as weather emergencies, unexpected road closures, missing persons, and evacuations of buildings or neighborhoods. Time sensitive messages can be received on home, mobile, or business phones, in emails, or via texts.

For additional information about the City of Carrollton, residents have the answers at their fingertips at

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