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UPDATE: City of Carrollton Experiences Network Outage

Post Date:01/15/2020 2:15 PM

City Council received an update at the Tuesday, January 14 Council Meeting regarding the October 2019 cyber attack and the City’s attack recovery efforts.  While this is still an ongoing criminal investigation, IT Director Andrew Horn confirmed that no citizen or employee data was stolen in the process and no payments have been made or ever will be made for ransom demands.  Staff is still working on recovery efforts, but there is minimal citizen-facing impact.

“Employees across the entire organization have gone above and beyond through the recovery process to minimize impacts to citizens and continue to provide high quality services to our residents and visitors," Horn said.

Horn acknowledged and thanked various partner agencies that have assisted in recovery efforts, including Texas Department of Emergency Management, Texas Department of Public Safety, Federal Bureau of Investigation, Texas Department of Information Resources, Multi-State Information Sharing & Analysis Center, Sylint, CoreRecon, and other valuable partners. 

Planned enhancement acceleration was addressed.  Many planned organizational actions have been accelerated due to the outage, including diversifying and moving applications, site recovery, storage, and backup services to cloud-based solutions. The continued focus moving forward will be on facilitating new direction and support efforts to diversify, enhance, and streamline IT efforts.  This will impact and improve the resiliency of security solutions, video systems, and new partnerships with an emphasis on service conversion. 

The City remains thankful for the ongoing patience of its citizens and partners and is confident in the strategic actions taken by City Council and City staff to continually operate with security at the forefront of all of Carrollton’s services.



Post Date: 10/15/2019 11:57 AM

At approximately 5 a.m. Thursday, Oct. 10, the City of Carrollton’s network experienced a cyber-attack. Resident information was not accessed or affected. While public safety response and Carrollton’s 911 emergency response were unaffected, some City services were impacted.

Water, sewer, and trash services continued to run on schedule and most residents did not experience any interruptions.

The City is working with state and federal officials on the investigation and will aggressively pursue prosecution of this criminal act to the fullest extent of the law.

While it takes time to resolve these types of issues, rest assured the City continues to work diligently to return operations back to normal and maintain business continuity.

This is an ongoing criminal investigation so this is all we can share at this time. We will update our citizens as soon as more information becomes available. Any news will be posted at this website and the City's social media channels.

We appreciate the public's patience during this time as the City strategically and methodically rebuilds its processes to continue to serve this community.


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