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Carrollton Public Library Expands Borrowing Services

Post Date:09/30/2021 9:35 AM

RFID-comboBorrowing Library materials just got better with newly expanded services and updated checkout stations at both Carrollton Public Library (CPL) locations.

RFID Checkout
The upgrade includes an expansion of the current digital cloudLibrary and pairs the service with a cloudLibrary app that can be downloaded via the Apple App Store, Google Play, and most eReader devices.

CPL patrons can now check out Library materials by snapping a photo of the Library material’s barcode with their smartphone, confirming the selection in the app, and visiting a Fastlane checkout station to complete the transaction. The stations are equipped with new Radio Frequency Identification (RFID) scanners that automatically read and deactivate the barcodes, compare the materials to the ones listed in the app, and confirm the checkout to the patron’s Library account.

“Accessing the Library’s collection has never been easier,” Jonathan Scheu, Carrollton Public Library Director said.

The RFID upgrade was approved at a March City Council meeting and replaces outdated self-check machines purchased in 2004 that are no longer supported. The new RFID equipment is designed to speed up customer interactions by checking out several items at a time stacked on the RFID pad.

“The purchase supports Council’s Customer Goal by improving accessibility to the services provided and enhances Council’s Process Goal by investing in technology to improve effectiveness and efficiency,” Scheu said. “With a Library card and the cloudLibrary app, you now have a personal Library assistant in the palm of your hand.”

The app syncs effortlessly across all devices. App users will have a virtual Library card with access to interactive digital receipts, a real-time list of items on their Library card, reminders for items borrowed via the self-check or cloudLibrary checkout, better account manageability and the chance, theoretically, to never miss a due date. All items borrowed will be shown in the app, whether checked out on the web, via tablet, mobile device, the Library’s discovery terminal, or by Library staff through the regular checkout process.

When finished, patrons can return the materials to one of the outside or inside bookdrops. The newly-equipped RFID bookdrops automatically scan the items back into the Library’s on-site collection and confirm on the app that the items have been returned. Note: Board games and hotspots still need to be manually checked in at the counter and cannot go in a book drop. If patrons need more time, the app can extend the due date of the unfinished materials.

Overdue Fines Removed
In addition to the cloudLibrary RFID upgrade, Carrollton City Council unanimously passed a resolution on Tuesday, September 14 to zero out all outstanding Carrollton Public Library overdue fees and restore services to all affected Library accounts. All unpaid overdue fines were waived and affected accounts reinstated.

Scheu emphasized all Library overdue fees have been eliminated and existing fees have been zeroed out, but lost or damaged material charges still apply. The Library is restoring Library access to patrons whose accounts have been frozen due to overdue fees, but the patron is still responsible for the materials borrowed.

“Simply bring the materials back,” Scheu said. “The fines have been removed.”

The City of Carrollton remains committed to offering high-quality services for patrons during these unprecedented times, Scheu said. The expanded services and upgrades make it easier than ever to check out materials and keep track of materials on loan.

Free Wi-Fi Access
“When on-site, be sure to connect to the Library’s new ‘Carrollton Public Library’ Wi-Fi name, which has been updated to allow Wi-Fi access to all CFBISD/LISD student devices and applications without security issues,” Scheu said.

There’s a universe of information to explore, and the Carrollton Public Library can help source it. The Library offers online resources and services 24 hours a day, seven days a week. Visit the Library at home, the office, or anywhere the internet goes. Apply for a Library card or renew one today and start exploring.

For more information and Library hours, visit cityofcarrollton.com/library or call 972-466-4800.

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