Privacy Policy & Disclaimer

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Privacy Policy

This policy describe the city of Carrollton, Texas privacy practices regarding information collected from and provided to visitors to the site, and all departmental sites contained within. It contains information about specific data collected and how that information is used. This privacy statement applies to this web site and all websites of the city of Carrollton. When you follow a link to another site, even the sites of other governmental agencies, this policy will not apply. You should check the privacy policy of each of these sites if you have concerns about how they handle personally identifiable information. This statement may be updated periodically; please check back from time to time.

Collection and Use of Information

The city of Carrollton does not sell or rent personally identifiable information. Please be aware that when you provide information to any government entity, however, that information may be subject to the Texas Public Information Act and applicable federal legislation. Information about the Texas Public Information Act is available from the Office of the Attorney General at:

The city of Carrollton may be legally required to provide personally identifiable information to the appropriate governmental authorities. The City of Carrollton will cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities deemed to be illegal.

If You Send Us Personal Information

If you choose to provide us with personal information - as in filling out a form, an online transaction and/or email - we use that information to process your request, complete a transaction, or respond to your message.

We do not collect personal information for any purpose other than to serve or respond to you. We only share information you give us with another governmental or business agency, if your inquiry/transaction relates to that agency or business, or as otherwise required by law.

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

  1. The type of browser and operating system used to access our site;
  2. The date and time you access our site;
  3. The pages your visit; and
  4. If you linked to the city of Carrollton website from another website, the address of that website.

We use this information to help us make our site more useful to visitors - to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

Links to Non-City of Carrollton Sites

The city of Carrollton website and all its related departmental websites have links to many other governmental agencies and organizations, both public and private. Once you link to another non-city of Carrollton site, you are subject to the privacy policy of the new site.

E-Mail Request for Information

We use links throughout our site to provide you with the opportunity to contact us by e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also request the opportunity to have one of our employees contact you personally to provide additional information about our services. To do so, we may request additional personal information from you to help us satisfy your request. The information requested will not be rented or sold to outside firms for any purpose.

E-Commerce Tracking of Online Transactions

For online government transactions conducted on this site, you will be asked to enter certain information about yourself. The specifics of this information will vary as required by the type of transaction. The information requested will include the same information that would be requested if you performed the identical transaction in person rather than online. Whenever personal information is requested from you on this site, there will be an indication of whether your disclosure of such information is mandatory or optional. Information collected in the course of the transaction is used for the purposes of conducting online transactions with the appropriate governmental entities (e.g., the payment of utility bills, the renewal of a license, permit or the like); to send you an email confirming your transaction; to forward new announcements or content features to you, only if you have chosen to request this service.

Notification of Changes to this Privacy Statement

If a material change is made to the Privacy Statement and/or the way we use personally identifiable information, we will prominently post the nature of such change on the first page of this Statement. In no event will any such change to this statement apply with respect to data previously collected through this site.


The City of Carrollton does not warrant or make representations or endorsements as to the quality, content, suitability, accuracy or completeness of the information, text, graphics, links and other items contained on this server or any other server. Such materials have been compiled from a variety of sources, and are subject to change without notice from the City of Carrollton. Except to the extent required by law, commercial use of the materials is prohibited without the written permission of the City of Carrollton.

Some of the links on this and subsequent pages may lead to resources outside the City of Carrollton municipal government. The presence of these links should not be construed as an endorsement by the City of Carrollton of these sites or their content. The City of Carrollton is not responsible for the content of any such external link. The City of Carrollton specifically disclaims any and all liability for any claims or damages that may result from providing the City of Carrollton web site or information it contains, including any web sites maintained by third parties and linked to the City of Carrollton web site. The responsibility for content rests with the third party organizations who are providing the information.

Except to the extent required by law, communications made through e-mail and message system shall in no way be deemed to constitute legal notice to the City of Carrollton or any of its agencies, officers, employees, agents or representatives with respect to any existing or potential claim or cause of action against the agencies, officers, employees, agents or representatives where notice to the City is required by an federal, state or local laws, rules or its regulations.

Requests for reasonable accommodations under the Americans with Disabilities Act (ADA) should be directed to the City of Carrollton ADA Coordinator at (972)-466-3021.

The City of Carrollton Seal is protected under ordinance No. 1767. Unauthorized use of the City of Carrollton Seal or other Insignias is a misdemeanor punishable in accordance with section 1-5 of the City of Carrollton Code of Ordinances.