Inclement Weather

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The City of Carrollton is committed to providing continuity of government services
while helping ensure both citizens and City employees stay safe.

Get Connected

For timely updates and important information, follow the City's social media channels.

Access government information and services 24 hours a day at cityofcarrollton.com.
A list of online City services is also available.

Lost Power?

Power is controlled by the resident’s energy provider, Oncor or CoServ. In the event of a power outage, call your service provider.

Oncor
Report power outages by calling 888-313-4747, texting O-U-T to 66267, downloading the MyOncor app, or visiting https://stormcenter.oncor.com/.
CoServ
Report power outages by texting OUT to 855-938-3496 or visit CoServ.com/OutageMap for estimated restoration times and other updates.

For an emergency, call 911 (when to call 911). For non-emergencies, call 972-466-3333 or *247 on mobile.

Quick Links

ATMOS Energy - 1-888-286-6700

Check Road Conditions - DriveTexas.org

Latest Weather - National Weather Service - Fort Worth/Dallas

Need a ride? - My Ride North Texas

Severe Weather Resources - Ready.gov/severe-weather

Winter Weather Resources - Ready.gov/winter-weather

Community Resources and Service Updates

Updates on available resources, closures, and facility operations during severe weather.
(Includes City, regional, and partner-operated services.)

Warming Centers (Last Updated 1/24/26)

Warming Centers (Last Updated 1/24/26)
Subject to Change - Check Back for Updates

Texas Department of Emergency Management: Map of Local Shelter & Season Relief Centers
Here’s where to find warming shelters in North Texas (Via Dallas Morning News)
Texas winter storm: Where you can go if your power goes out (Via Fox 4 KDFW)
Dallas to open emergency shelter at Fair Park with cots, blankets and food (Via KERA Dallas)
Shelter from the storm: A list of warming centers, shelters across North Texas (Via NBC DFW)

**Denton locations and operational hours**
Location	Address	Operational hours
Denton’s Community Shelter (operated by ODB)	909 N Loop 288	8 am to 7:30 pm, 7 days a week
Salvation Army Denton	1508 E McKinney St	7 am to 9 pm, 7 days a week
Civic Center	321 E McKinney St	8 am to 7 pm, Mon to Fri
Senior Center	509 N Bell Ave	8 am to 8 pm, Mon to Fri
Denia Rec Center	1001 Parvin St	7 am to 7 pm, Mon to Fri; 9 am to 2 pm, Sat
MLK Jr Rec Center	1300 Wilson St	9 am to 7 pm, Mon to Fri; 9 am to 4 pm, Sat
North Lakes Rec Center	2001 W Windsor Dr	5 am to 10 pm, Mon to Fri; 7 am to 4 pm, Sat
Central Fire Station	332 E Hickory St	8 am to 5 pm, Mon to Fri

**Salvation Army warming shelter locations**
Location	Address	Operational hours
The Salvation Army Arlington	712 W Abram Street, Arlington, TX 76013	Hours vary
The Salvation Army Carr P Collins Center	5302 Harry Hines Boulevard, Dallas, TX 75235	Hours vary
The Salvation Army Mabee Center	1855 E Lancaster Avenue, Fort Worth, TX 76103	Hours vary
The Salvation Army Garland	451 W Avenue D, Garland, TX 75040	Hours vary
The Salvation Army McKinney Corps Community Center	600 Wilson Creek Pkwy, McKinney, TX 75069	Hours vary

Public Safety Closure Announcements

Weekdays:

City leisure facilities and programs will typically follow the Carrollton-Farmers Branch Independent School District’s (CFBISD) closure schedules during severe weather (including full-day closures, delayed openings, and/or early closings).

CFBISD closure schedules (including City leisure facilities) are announced on area television and radio stations. Tune in to the following stations for public service announcements:

Television Channels

4 (KDFW/FOX)
5 (KXAS/NBC)
8 (WFAA/ABC)
11 (KTVT/CBS)
33 (KDAF/CW)

Radio Stations

KRLD (1080 AM)
WBAP (820 AM)
KLIF (570 AM)

Guidelines for City Leisure Facilities

Leisure Facility Closure Policy

Severe weather (snow, ice, high winds, etc.) may require the temporary closure of City of Carrollton leisure service facilities. During adverse weather conditions, the public is advised to limit driving to minimize accidents, falls, and other weather-related incidents.

To comply with public safety advisories, the following leisure services facilities may be closed:

Rosemeade Recreation Center	972-466-9800
Crosby Recreation Center	972-466-9810
Josey Ranch Lake Library	972-466-4800
Hebron & Josey Library	972-466-4800
Carrollton Senior Center	972-466-4850
Oak Creek Tennis Center	972-466-6389
Indian Creek Golf Course	972-466-9850
A.W. Perry Homestead Museum	972-466-6380

For our customers’ convenience, automated telephone messages regarding inclement weather operating schedules are recorded as conditions warrant.

Check with recreation instructors about make-up dates for cancelled classes due to weather closures.
City leisure facilities may close early when road conditions are hazardous.
Public meetings and programs scheduled in community meeting rooms are cancelled when facilities are closed.
All programs and classes are cancelled when facilities are closed or are operating on limited hours.
Do not use book drops because driving conditions and facilities’ parking lots may be unsafe.
Online services including the library catalog to search for and place holds on items, your online account to renew items, and accessing digital materials such as eBooks and streaming media are available even if Library facilities are closed.

Protecting Your Home

Helpful steps to keep your home safe and reduce damage during severe or freezing weather.

Winter: Heating Tips for Home Safety

According to the National Fire Protection Association, heating is the second leading cause of home fires and home fire injuries and half of home heating fires are reported during the months of December, January, and February. Here are a few heating safety tips:

Keep anything that can burn at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or portable space heater.
Have a three-foot “kid-free zone” around open fires and space heaters.
Never use your oven to heat your home.
Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.
Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
Remember to turn portable heaters off when leaving the room or going to bed.
Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
Test smoke alarms at least once a month.
Install and maintain carbon monoxide (CO) alarms to avoid the risk of CO poisoning. If you smell gas in your gas heater, do not light the appliance. Leave the home immediately and call your local fire department or gas company.

For more information on heating safety, visit https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Top-fire-causes/Heating.

How to Shut Off Water at a House in an Emergency

Need to shut off your water in case of an emergency such as a burst pipe?

Call the City of Carrollton's 24-hour Response Line at 972-466-3000, and someone will be dispatched to turn off the meter. This may take time if there is a high volume of calls coming in for this service.
Most modern homes have a private shut-off valve either next to the house or inside in a utility or garage space. The best way to locate it is to follow a line from the water meter outside to your home.
Due to the Winter Weather Emergency, if you are unable to locate or do not have a private shut-off valve, you can turn off your home’s water at the meter near the street or sidewalk.
- You will need a special key to open the lid (in some cases) and a key for the meter shut-off valve. Keys can be purchased at hardware stores, but may be hard to find during this winter weather emergency.
- Another alternative is to use a crescent wrench. It will be difficult, but it is possible to use a crescent wrench to turn off the shut-valve.
- Turn the valve to the off position by turning clockwise.
- If all else fails, check with a neighbor or someone in your neighborhood to see if they have a key.
- Note: Burst water pipes on private property are the homeowner’s responsibility, not the City.

Important Notes for Safety and Preparedness

Find your home's main shut-off valve before an emergency happens.
Valves can be stiff if not used regularly. Turning slowly helps prevent damage.
If the valve will not turn, stop and contact a plumber or maintenance professional.

How to Shut Off Water in an Apartment or Condo in an Emergency

Need to shut off your water in case of an emergency such as a burst pipe?

Apartments and condos differ than houses because individual units rarely have a private main water shut-off valve.

Look under sinks, behind toilets, or near the water heater for individual fixture shut-off valves. These valves control water flow to a specific sink, toilet, or appliance and can help stop a localized leak.
If the leak is larger, contact apartment management or maintenance immediately. Building staff controls the main water shut-off for the unit or entire building.

Important Notes for Safety and Preparedness

Find your home's main shut-off valve before an emergency happens.
Valves can be stiff if not used regularly. Turning slowly helps prevent damage.
If the valve will not turn, stop and contact a plumber or maintenance professional.

Tips for Using Generators

If the electricity goes off in the home, a portable generator can be handy but the carbon monoxide it creates can be deadly.

Never use a generator indoors. Its location should be outside in a well-ventilated area at least 20 feet from doors, windows, or vents. Wind can blow carbon monoxide inside.

Never use a generator in a garage, even if the door is open.

For more tips on how to use a portable generator safely, visit https://www.tdi.texas.gov/tips/how-to-use-a-generator-safely.html.

Travel and Outdoor Safety

Tips to stay safe when driving or taking care of outdoor systems during severe weather.

Winter: Turn Off Your Sprinkler System

When temperatures are near freezing, businesses and residents need to pay close attention to their irrigation systems. On very cold days, the City of Carrollton receives numerous requests to sand roadways and sidewalks that are frozen and slippery due to irrigation overspray. This creates a safety hazard for pedestrians and drivers, and you can be held accountable if your system caused the problem.

The City’s Water Quality Team issues warnings and/or notices of violation, as well as citations to property owners who allow their irrigation systems to run during a freeze event. This is a critical step in protecting our community members and minimizing City expenditures for ice control.

Creating a roadway or sidewalk ice hazard is a safety issue and can be an expensive citable offense—up to $2,000 a day. To report a running sprinkler system during temperatures 32 degrees or below, call 972-466-3425.

Rain and Freeze Sensors

One way to be sure that your irrigation system is not contributing to the icy conditions is to install a rain and freeze sensor. Not only will these sensors save you money by automatically turning off your system during rain and freeze events, they will also help eliminate potentially hazardous situations such as icy sidewalks and roadways.

Residents and businesses of Carrollton can take advantage of the City’s free rain and freeze sensor program. Another simple alternative is to turn your irrigation system off until temperatures rise again. For more information, visit cityofcarrollton.com/sprinklersensor.

Winter: Tips for Driving in Winter Weather

Reminder: During snow and ice storms, keep at least 200 feet behind the sanding and de-icing trucks as they are applying the materials to the roads. They may adjust their speeds as necessary, and your cooperation will protect your vehicle and avoid mishaps. Click on the images below for safe winter driving tips from the Texas Department of Transportation.

Before Severe Weather Hits

Simple ways to prepare ahead of time and help protect people, pets, and property.

Freeze Precautions: Protect People, Pets, Pipes, and Plants

Remember the 4 Ps

Be prepared for any potential winter freezes by remembering to protect the four Ps:

PETS: Dogs and cats get cold too. Bring them inside at night to keep them healthy and safe. Take pets outside only for short periods of time or quick walks as the cold ground can cause frostbite on their paws and wind chill can be damaging to their health. For more winter pet safety tips, click here.
PEOPLE: Keep your family warm and check on any elderly family or neighbors that may need extra blankets, winterizing their homes or a warm place to stay.
PIPES: Cover exposed pipes to prevent freezing and breaks. For more tips to prepare for winter weather, click here and here.
PLANTS: Either cover plants to keep them warm at night or bring them inside so they can flourish. For more tips, click here.

How to Make an Emergency Kit

Build an emergency supply kit for both your home and vehicle.

Emergency Supply Kit (Home)

Emergency supply kits vary depending on household and individual needs. Example items:

Flashlight & extra batteries
Portable charger(s)
NOAA radio
Portable radio
Non-perishable food & water
Prescription meds
First-aid kit
Heating fuel (refuel early)
Emergency heat source (fireplace, stove, heater)
Fire extinguisher
Smoke alarm (test monthly)
Extra pet food

For more details and example items, visit: ready.gov/kit

Don't forget your pet: ready.gov/pets

Emergency Supply Kit (Car)

Jumper cables
Flares or reflective triangle
Ice scraper
Car cell phone charger
Non-perishable snacks
Cat litter or sand for better tire traction
More: ready.gov/car

Be Prepared

It's important to be prepared before and during inclement weather.

Disconnect and drain hoses
Cover outdoor faucets
Turn off sprinklers
Cover outdoor plants
Drip indoor faucets
Open cabinets with pipes to let heat in
Bring your pets indoors
Check in on elderly neighbors, family, and anyone you know that may be vulnerable in winter conditions
Tips for Seniors: ready.gov/seniors
Tips for Individuals with Disabilities: ready.gov/disability

City of Carrollton, TX

Learn more about doing business in the City of Carrollton.

Inclement Weather

Community Resources and Service Updates

Protecting Your Home

Travel and Outdoor Safety

Before Severe Weather Hits