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Response to COVID-19

Animal Services and Adoption Center will be reopening to the public effective Monday, May 4. Although we are opening to the public we are still focused on protecting the health of staff and our community. To best meet our goals in this area will provide purpose driven visits by following the protocol outlined below:

  • The Center will open to the public Monday, Wednesday, and Friday from 10 a.m. to 5 p.m.; Tuesday and Thursday from 10 a.m. to 6 p.m.; and Saturday from 1:30-5 p.m.
  • Animal-related services that require closer one-on-one interaction such as adoptions, reclaims, rescues, and owner surrenders will be conducted by appointment only.
  • Counter services such as pet registrations, trap loans, and donations will be available without appointment during business hours, but there will be requirements on physical space and a limited number of individuals allowed in the Center.
  • Animal Services Officers will be able to respond to all routine calls.
  • Residents wanting to adopt should visit first, and then call 972-466-3420 to make an appointment to come pick up that specific animal.

Animal Services and Adoption Center access changes. As State, County and local efforts have increased to limit social interaction we are implementing a few changes at the shelter. Our appointments will be limited to animal reclaim, animal adoptions and animals rescues. These transactions will be by appointment only and will focus on a specific animal. When arriving for an appointment you may not venture past the lobby or your assigned visitation room. Those interested in networking animals may share videos, photographs or animal descriptions from our website or social media sites. These changes are intended to reduce social interaction that may place our community or our Animal Services Team at risk.

Effective at 11:59 p.m., Thursday, March 19, all City facilities will be closed to the public. If you are missing your pet, would like to adopt a pet, or you are one of our dedicated networking partners, you may visit the shelter by appointment only. We ask that you visit our Sheltered Animals page prior to scheduling the appointment, as appointments will only be made for owners reclaiming their pet or to visit with a specific pet you are interested in adopting. To schedule an appointment or learn more about this process, call 972-466-3420. Appointments will be in half hour increments between the hours of 11:00 am. and 5:00 p. m., Monday thru Saturday.  Only one family per appointment time slot. 

Carrollton Animal Services &  Adoption Center has temporarily discontinued our volunteer schedule, which will include those serving to obtain community service hours. Although we are extremely grateful for the thousands of volunteer hours donated each year, in an effort to protect our team and community we have eliminated the volunteer schedule.

We have also suspended our trap loan program. Staff may set traps when in the interest of public safety, but we will no longer loan traps to the general public. This is intended to both reduce foot traffic in the shelter and help us manage our shelter population.

Please help us manage our shelter population by adopting a pet from Carrollton Animal Services. We are currently offering animal adoptions at the discounted rate of $5. We encourage those interested in adopting a new pet to visit our Sheltered Animals page.

To aid in managing our shelter population during this unprecedented time, are also temporarily no longer accepting owner released animals. We will consider hardship cases where the animal may need medical attention, or if the owner is ill and needs assistance. However, we encourage residents hold on to their pets for a couple of weeks until we are able to return to routine operations.

 Our Mission 

Animal Services is dedicated to becoming a premier provider of animal care and control services in our community. Our professional staff responds to more than 6,000 service calls and shelters nearly 2,000 animals each year. We are dedicated to managing our domestic and wild animal population in a manner that provides a safe and healthy environment for both animals and people. Recently, the Division was declared substantially competitive by the City's Managed Competition process. Congratulations, Animal Services!

Commitment to Saving Animals

Animal Services partners with more than 100 local and national rescue groups to find forever homes for the animals in our care. Each week, we produce a list of animals that are in need of placement and email a link to this list to each of these groups. They in return work to network these animals in an effort to ensure that each of the adoptable animals in our shelter will be placed. Overall, greater than 97% of the adoptable animals in our care are adopted or go to rescue groups for fostering. Please call us at 972-466-3420 if you are interested in adopting, working one of our supporting rescue groups, or volunteering at our shelter.

Donation and Sponsorship Opportunities

Each year, we pick-up more than 100 animals that are sick or injured and in need of veterinary care. This vet care can be expensive, but through sponsorship and cash donation program, we have been able to fund this need without growing our operational budget. You make a tax deductible cash donation either in person or by mail to support the care and treatment of our sick or injured animals. These donations are also used to buy vaccines and other items to support our animals.

Our opportunities include sponsoring animal holding areas, get to know you space, and leaves on our Tree of Life. Sponsorship prices are outline below:

  • Annual Cat Cage Sponsorship: $60
  • Annual Dog Run Sponsorship: $120
  • Annual Get to Know You Room Sponsorship: $500
  • Tree of Life Leaves: Bronze $15, Silver $25, and Gold $50

Useful Contacts: