Access CloudLibrary™ with your valid, non-expired, eligible Library card owing less than $10 if you are a:

• Carrollton (resident) cardholder
• Paid Non-Resident cardholder
• School Staff cardholder

Borrow and Hold Periods

• Loan Period: 14 days
• Hold Period: 3 days

Titles can be returned early.

Limits:

• Borrow Limit 4 titles
• Hold Limit: 10

IMPORTANT NOTE:
Holds available to check out count against the number of titles you can borrow. Each available hold will take up an available "spot" for borrowing.

For example:

• You already borrowed 3 titles leaving 1 open "spot" for borrowing.
• A hold becomes available.
• The ONLY title you can borrow is that available hold title until
  • The hold expires*
    OR
  • You return one of the 3 items

*There is no way to cancel an available hold.

Device List

• iOS and iPad devices
• Android devices
• Amazon Fire tablets*
• Chromebooks
• Mac & Windows PC devices - use Web App (Chrome, Firefox, or Edge)
• eReaders compatible with EPUB format and Adobe Digital Editions - follow these instructions

*CloudLibrary™ eBooks are not currently supported by Amazon on dedicated Kindle eReaders which use a proprietary format instead of the standard EPUB.

Number of Devices

Six (6) devices may be authenticated with your card number. Logging out does NOT deauthorize a device.

Got the Adobe Device Activation Failure due to too many activations error? Fill out this Adobe Activation Reset Request form. Your device should be reset within 48 business hours of the request.

Accessing CloudLibrary™ is as easy as 1, 2, 3.

1. Download the app or access the web app using a link below.
2. Log in to Carrollton Public Library in the app.
3. Browse, borrow, and read or listen!

Help from Library

• Submit the Digital Resource Help form

Help Pages from CloudLibrary™

• Support | CloudLibrary

Search

Search or browse titles, see Featured shelves curated by Library staff, and save favorite categories for easy browsing.

My Books

See, read or listen, and manage your current checkouts, history, holds, and saved titles.

Account

Add and switch between cards, configure settings, manage notifications, and log out of app.

Hold Notifications

• If you allow it, the app can notify you when a hold is ready.
• You can provide an email address to receive an email notice when a hold is ready.

Checking Out Your Hold

• An available hold shows in the Holds section of My Books.
• You must tap/click Borrow button within the 3-day hold period, or title will disappear from the Holds section of My Books and go to the next person if there is a holds queue.

Cancel Hold

1. Tap/click Manage Hold button.
   
2. Tap/click Remove Hold button.
   
3. Tap/click OK to confirm you want to remove hold.

Important Note: You can only cancel a hold if it is not yet available to borrow.

Delay When Receive a Hold

To delay when you receive a cloudLibrary hold you suspend it.

1. Tap/click Manage Hold button.
   
2. Use the calendar to select the earliest date you want to receive the hold, then tap/click Suspend Hold button.
   
3. A hold that is suspended will show the suspension date on the title information screen seen when you tap/click the cover.
   

Note: You may get a hold earlier than the suspension date if it becomes available and no one else is waiting.

Update Hold Delivery Date

If you no longer want a hold suspended:

1. Tap/click Manage Hold button.
   
2. Select the most recent date in the calendar then tap/click Suspend Hold button.

See Approximate Availability of Your Hold

Availability date for a hold is an ESTIMATE and may change.

Approximate availability may show directly in the Holds list of your app, but if not there, it is always available on the title information screen seen when you tap/click the cover.

As of June 1, 2017, Carrollton Public Library partnered with a group of other Texas libraries to loan eBooks and eAudiobooks to each other's library cardholders. This kind of lending group is called CloudLink.

There are almost 300.000 copies of eBooks and eAudiobooks available in our CloudLink lending group and around 40-45% of titles borrowed by Carrollton customers are provided through this lending group.

Titles owned by partner libraries, but not in use by the owning library's cardholders, are visible in the CloudLibrary™ app and available to borrow by cardholders of ANY libraries in the lending group.

When a cardholder from the owning library borrows a title, then that title is no longer visible in the app to customers from other libraries in the lending group.

This partnership gives you, our eBook readers, access to many thousands of titles that we did not buy. A wider selection means more of you will find something you like.

If you did not find an eBook or eAudiobook in the catalog, try searching for it in the CloudLibrary™ app, including the cloudLibrary™ web app. You may find it appears thanks to one of our library partners.

You saw a title that you wanted to read or listen to, but the next time to you search, it's gone!

There are a couple of reasons why an eBook or eAudiobook might "disappear" from CloudLibrary™:

1. Most publishers restrict library access to titles they purchased to either allow only a certain number of checkouts or to only allow checkouts for a one or two-year period of time.
   
   After that, the eBook "disappears" according to the publisher's rule.
   
   
2. The title is from one of our CloudLink Lending Group partners and has been borrowed by a customer of the owning library.
   
   Once a borrowed CloudLink item is returned and available to borrow, it "reappears" for Carrollton customers in all cloudLibrary apps.

You can try searching again for a title that disappeared in a few weeks, in case it was just checked out by someone at its owning library, or you can fill out the Digital Resource Help form to ask about Library staff about it.

Are All Books Available as eBooks?

No. Some print books may never appear as eBooks; some titles are only published as eBooks and never as print books. Also, some eBooks and eAudiobooks are not available for purchase by libraries.

Aren't eBooks Cheaper Than Printed Books?

For you, the consumer, they often will be, but not for libraries. The Library can usually buy a printed book for a fraction of the cost of the same title as an eBook.

The price you see for an eBook is NOT the same price a library must pay. This is because the publisher expects to get a higher price for an eBook or eAudiobook that we will lend out many times.

In addition, most publishers have restrictions on the number of times or how long an item is available for you to borrow, before the title license expires and is no longer available for the Library to lend to you.

You will need a card from your hometown library to access their eBook services.

• Addison Library Services
• Allen Public Library
• Arlington Public Library
• Aubrey Public Library (Denton County)
• Coppell William T. Cozby Public Library
• Corinth Library Services (Denton County)
• Dallas Public Library
• Denton Public Library (Denton County) - Under Online Learning
• Farmers Branch Manske Library
• Flower Mound Public Library (Denton County)
• Frisco Public Library - Under Digital Library
• Garland Nicholson Memorial Library System
• Irving Public Library
• Lewisville Public Library (Denton County)
• Little Elm Public Library (Denton County)
• McKinney Public Library
• Plano Public Library
• Richardson Public Library
• The Colony Public Library (Denton County)

Don't see your hometown library listed? Ask staff at the Service Desk for help finding it.