City of Carrollton, TX
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About hoopla
hoopla is Carrollton Public Library's streaming media service.
Borrow and enjoy movies, TV shows, magazines, music, eAudiobooks, eBooks, and comics everywhere you have a screen—your computer, your phone, your car, even your TV, using hoopla, our streaming media source!
Stream or download in the app on your supported device, or stream from the hoopla website in the browser on your computer, with 24-hour instant access until you reach your monthly limit.
Be sure to sign in before searching and browsing so you only see items in Carrollton's hoopla collection.
Eligibility
Access hoopla with your valid, non-expired, eligible Library card owing less than $10 if you are a:
- Carrollton (resident) cardholder
- Paid Non-Resident cardholder
- School Staff cardholder
Borrowing Periods & Limits
Borrow Periods
Movies & TV Shows
- 72 hours (3 days) from time borrowed
- 48 hours (2 days)for some publishers
Music
- 7 days from time borrowed
- Some albums may have a shorter loan period set by publisher
eBooks, eAudiobooks & eComics
- 21 days from time borrowed
- Some titles may have a shorter loan period set by publisher
BingePasses
- 7 days from time borrowed
What Are BingePasses?
1BingePasses are entire collections of streaming content— TV shows, interactive puzzles, movies, magazines, books, lectures, and more—at your fingertips with just one borrow.
Limits
- 4 borrows per calendar month
- Juvenile accounts only able to borrow content advised for ages under 17
Turn on Kids Mode to limit titles seen when browsing and searching.
Returning a title does not increase your borrow limit for the current month. Your borrow limit is a cumulative total for the month, and not a total you can have borrowed at any given time.
Unused Borrows
Unused borrows do not roll over to the next month.
The ability to borrow 4 items will reset at the beginning of each calendar month.
Collective Daily Limit
A collective daily borrow limit is also in place to allow borrowing every day each month and still ensure the Library has enough resources to last for the entire year. This limit resets daily at midnight.
Supported Devices
Devices
- iOS and iPad
- Android
- Amazon Fire tablets
- Computers: Mac and Windows through browser
- Chromebooks
- TV Set-Top Boxes: Apple TV, Fire TV, Roku*
- Android TV*
- LG TV*
- Samsung TV*
*TV & TV Set-Top Box Setup
You must register for hoopla in the app on your mobile device or the browser of your computer before you try to link the hoopla app on a TV or TV device.
Supported Device Connections
- Apple CarPlay
- Airplay
- Android Auto
- Chromecast
Device Support from hoopla
The Find hoopla support, help, and FAQs page has information to support you using hoopla on your device(s).
- Tap/click the Supported Devices button for details including required versions of operating systems.
- Look for the button for your device to get specific instructions.
Getting Started
Have your eligible Library card and an email address ready.
Note: Older devices use an older version of the app with the sign-up fields in a different order, but the information needed is the same.
- Go to hoopla website on a computer OR download the app on your supported device
- Tap/click SIGN UP button (app) or GET STARTED button (web)
- Tap/click Let's Go! button to agree to terms and conditions and privacy policy
- Tap/click Carrollton Public Library (TX) in list of libraries - you may have to start typing Carrollton into the search box for it to appear - then tap Next button
- Enter your card number, then tap Next button
- Enter email address and a password, then tap Sign Up! button in an app or Complete Registration button on the web.
Using hoopla on Multiple Devices
Email address is the unique identifier hoopla uses. A hoopla account can only be actively used on ONE device at a time.
A separate email is needed for each family member with a Library card for a family to use hoopla content at the SAME time on DIFFERENT devices.
If you will NOT be using hoopla on more than one device at a time, then you can swap out card numbers by going to Settings >> Library Settings in the hoopla app or Settings >> Library on the web.
Replaced Your Library Card?
You need to update your Library card number in hoopla if you get a replacement card. If you do not update the card number in settings, then you will get an error the next time you try to borrow.
- Open the hoopla app or go to the hoopla website - you have to sign in with your email and password if not remembered on your device.
- Tap/click the gear icon to open Settings.
- Tap/click Library Settings in the app or Library on the web.
- Replace your old number under Library Card with your new number.
- Tap/click Save Library Settings in the app or Save on the web.
Error Messages
Collective Daily Borrow Limit Reached
The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.
Reason
Although hoopla is free for patrons to use, the Library must pay for each item borrowed out of the yearly budget set for hoopla.
A daily budget limit is also in place to allow borrowing every day each month and still ensure the Library has enough resources to last for the entire year.
What to Do
Borrow the title after the daily limit resets at midnight. Adding the title to favorites makes it easy to find the next day.
Met Monthly Lending Limit
You have met your monthly lending limit of 4 titles. Please continue to browse and add to your favorites. See you next month.
Reason
Carrollton's hoopla budget allows you to check out four (4) titles a month. The number of checkouts resets on the first of every month.
Returning a title does not increase your borrow limit for the current month. Your borrow limit is a cumulative total for the month, and not a total you can have borrowed at any given time.
Your title is available for a set number of days regardless of when during the month your title has been borrowed.
What to Do
Wait until the first of next month to borrow the title.
Fine on Your Account
Sorry, but it appears you have a fine on your account. Please contact your local library at 972-466-4800 to get this corrected.
Reason
If you owe $10 or more, then you will be blocked from registering or borrowing.
What to Do
Log in to your account to pay fees online or visit either Library to pay them.
Search everywhere for billed items before paying. Once replacement costs are paid, no refunds are issued, even if you find the items and want to return them.
Something Wrong with Your Library Card
Sorry, it appears that something is wrong with your library card. Please double check your info and if you still have issues contact your local library at 972-466-4800 to get this corrected.
Reason
An expired card blocks you from registering or borrowing.
What to Do
Log in to your account and go to "Your Library Card" section to check the expiration date under your barcode
Expired?
Bring your government-issued photo ID with proof of your current address to either Library to renew your card. If you do not live in Carrollton, be prepared to either show your school staff ID or pay for another year of access as a Paid Non-Resident.
NOT Expired?
If you had to replace your Library card recently, follow the Replaced Your Library Card directions above the Error Messages section of this page to update the card number in hoopla's settings.
Otherwise:
- Submit the Digital Resource Help form
- Call 972-466-4800
Lending Policy Does Not Allow Registration
Sorry, but our lending policy does not allow you to register for hoopla. For further assistance, please contact the library.
Reason
You must be a Carrollton resident, paid Non-Resident, or School Staff cardholder to use hoopla.
What to Do
Check if your hometown library offers hoopla if you do not qualify for hoopla access as one of the cardholder types listed above.
If you do qualify for hoopla and still see this error, see below for what to do.
Carrollton Resident Cardholder?
Log in to your account to check your address in the Contact Information area of Account Settings .
If your address is WRONG in your account, then bring proof of your current address to either Library to have your account updated.
If your current Carrollton address is ALREADY in your account:
- Submit the Digital Resource Help form
- Call 972-466-4800
Paid Non-Resident or School Staff Cardholder?
To find out why you do not have hoopla access:
- Submit the Digital Resource Help form
- Call 972-466-4800
Lending Policy Does Not Allow You to Borrow
Sorry, our lending policy does not allow you to borrow this title. For further assistance, please contact the library.
More than one problem results in this error. See the possible reasons below.
1st Possible Reason
Your card may have expired or have $10 or more owed since you first registered and logged in to the hoopla app or website.
What to Do
- Go to "Your Library Card" section to check the expiration date under your barcode
- Go to "Fines" section to check if you owe $10 or more
Card Expired?
Bring your government-issued photo ID with proof of your current address to either Library to renew your card. If you do not live in Carrollton, be prepared to either show your school staff ID or pay for another year of access as a Paid Non-Resident.
Owe Too Much Money?
You can pay fees online or visit either Library to pay them.
Search everywhere for billed items before paying. Once replacement costs are paid, no refunds are issued, even if you find the items and want to return them.
2nd Possible Reason
You are trying to use a juvenile card to borrow:
- R-rated movie
- TVMA or higher rated TV content
- M or higher rated comic/graphic novel/manga
- Parental Advisory rated music
What to Do
Make sure you are using an adult card to borrow these kinds of item.
Tip: You can use Kids Mode to help your child find curated and family-friendly items for kids up to 12 which includes movies rated from G to PG.
3rd Possible Reason
You may not be viewing Carrollton's hoopla Collection.
The Library has a catalog of items available for customers as part of our hoopla contract to ensure budgetary sustainability. This means not everything on the hoopla website or in the hoopla app (if you chose EXPLORE HOOPLA!) is available to Carrollton customers.
You may also see the error message below for this same reason:
"This title is currently blocked by your library. Please continue to browse and borrow another title."
What to Do
Log in to your hoopla account in the app or on the hoopla website to see the items available for Carrollton Public Library cardholders.
Can't Authenticate with Library Server
We can't authenticate with your library server right now. You can try again later or contact your local library at (972) 466-4800.
Reason
Sometimes there is an error in our system that stops hoopla from verifying your card information.
What to Do
The problem may already have been reported but more information is always appreciated.