Checking Out & Renewing

Print
Press Enter to show all options, press Tab go to next option
Starting September 15, 2021, overdue items block checking out, renewing, and placing holds. Find out more in the Overdue Fees FAQ

 Sections on this page:

Use browser back button to return to top of page after using one of these links
How to Check OutNew Card LimitsNew Cards after Probationary PeriodEstablished Card LimitsHow to Renew ItemsReasons Renewing Can Fail

How to Check Out

Inside the Library

Bring your Carrollton Public Library card, a device with an active cloudLibrary app, or government-issued photo ID with you to the Library*

Have your card or device with active cloudLibrary app?

  1. Find item(s) to borrow
  2. Bring card or device with active cloudLibrary app plus item(s) to one of our new RFID self check machines
  3. Follow the instructions on the screen to check out - you can place 3 items on the pad at a time!

Only have your ID

  1. Find item(s) to borrow
  2. Bring ID plus item(s) to the Service Desk
  3. Staff will check out item(s) to you

*Your ID, along with proof of address if not current on ID, is required to renew an expired account.

Drive-up Holds Window

  1. Place your hold(s) on item(s) you want to borrow
  2. WAIT for the Hold Available Notice email or the hold STATUS in your online account to show "Ready. Must pick up by xx-xx-xx"
  3. Check your online account and pay any charges that would block check out BEFORE driving to the Library
  4. Bring your Carrollton Public Library card or government-issued photo ID with you
  5. Drive to the Holds Window at the pickup location indicated in the email or your account
  6. Show your Library card or photo ID
  7. Follow the instructions to receive your checked out item(s)

New Card Limits

  • 5 items during the probationary period

New Cards after Probationary Period

Cards meeting the criteria below are changed to the full borrowing level for the card type at the end of the probationary period:

  • Fees under $10
  • NO overdue items

Your new Library card will be EXPIRED by staff if you owe $10 or more on your account and/or have overdue items.

If your new card is expired by staff, then you must come to the Library IN PERSON with your photo ID and proof of your current address to renew your account as well as pay your outstanding fines and/or return your late materials.

Established Card Full Borrowing Levels

Free cards for Carrollton & Reciprocal Partners and Paid Non-Resident Cards

Total of 40 items:

  • Up to 5 DVDs
  • Up to 5 audiobooks or Wonderbooks
  • Up to 5 music CDs or board games
  • Up to 25 books or other items not listed above

TexShare Cardholders

Total of 5 items

Borrowing, Renewing, and Requesting Rules Table
Item Loan Period Item Limit1 Renewals2 Requestable by Hold
book 3 weeks up to 25 3 yes
DVD 3 weeks up to 5 3 yes
Launchpad 3 weeks up to 5 3 yes
audiobook CD, playaway, or Wonderbook 3 weeks up to 5 3 yes
music CD or board game 3 weeks up to 5 3 yes
juvenile kit 3 weeks 1 3 yes
binoculars 2 hours inside library only 1 0 no
hotspots3 1 week 1 0 yes

1The full borrowing limit on the total number of items checked out on a established card is 40 except for TexShare cardholders whose limit is FIVE.

2Renewal adds either 3 weeks or 1 week to the date you RENEWED not the original due date.

3Hotspot checkout limited to Carrollton residents

How to Renew Items

Reasons Renewing Can Fail

You cannot renew if

  • You have an overdue item
  • Card is expired
  • $10 or more is owed on card

In addition, you many see one of the following reasons that renewal failed:

ON HOLD FOR ANOTHER CUSTOMER
Another customer is waiting in line for this item
TOO MANY RENEWALS
You have already renewed this item the maximum THREE times
TOO SOON TO RENEW
You are trying to renew an item the same day you checked it out