Holds: Request Items

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Starting September 15, 2021, overdue items block checking out, renewing, and placing holds. Find out more in the Overdue Fees FAQ

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About HoldsHow to Place HoldsDrive-up Holds WindowHold StatusFreezing Holds

Holds are for items OWNED by the Library. Use Interlibrary Loan to request items the Library does NOT own.

About Holds

A hold is how you request that the Library set aside an item to "hold" it so you can come check it out from us. A hold lets you get in line for a popular title that has been pre-ordered or is currently checked out to another customer.

Library staff run reports twice a day to pull available items - showing as ON THE SHELF or JUST RETURNED - that have been requested by someone placing a hold.

For quickest turnaround for holds on available items showing as ON THE SHELF or JUST RETURNED, choose a pickup location matching where the item is on the shelf.

  • 20 on an established Library card 1
  • 5 on a new Library card
  • Items held for 7 days on the holdshelf
  • Hold Available Notices are sent to email(s) listed in your account
  • Holds, including status, are listed in your online Library account

How to Place Holds

  1. Click or tap the "place hold" button in classic catalog or "Request It" button in OneSearch in the search results or title record
  2. Enter your Library card number OR user name
  3. Enter your PIN/password
  4. Select a pickup location
    • JRL = EITHER inside OR at the window of Josey Ranch Lake
    • H&J = EITHER inside OR at the window of Hebron & Josey
  5. Submit the form
  6. The hold confirmation screen in the classic catalog will alert you if your hold was successful and where the hold will be delivered when available

Call the Library at 972-466-4800 for same day pickup of available items.

Drive-up Holds Window

Picking up holds at Drive-Up Holds Windows:

  • Hold MUST have ON HOLDSHELF status and show as "Ready" in your online account:
  • JRL = JRL Holds Windows
  • H&J = H&J Holds Window
  • Must show LIBRARY CARD or your ID at the window
  • Fines blocking checkout - $10 or more - must be paid online BEFORE picking up holds
Holds Windows Hours
JRL Window H&J Window
Monday - Wednesday 10 a.m. - 7 p.m. 10 a.m. - 7 p.m.
Thursday 10 a.m. - 5 p.m. 10 a.m. - 7 p.m.
Friday - Saturday 10 a.m. - 5 p.m. 10 a.m. - 5 p.m.
Sunday 1 p.m. - 5 p.m. 1 p.m. - 5 p.m.

Hold Status

In the Holds section of your account, look at the status column to see where you are in line:

  • 3 of 13 holds
  • "Ready" - you have until the "Pick up by" date to come check it out

Freezing Holds

"Freeze" unfilled holds to SAVE your place in line when you're on vacation or otherwise unavailable.

  • STATUS cannot be "IN TRANSIT" or "Ready. Must pick up by..."
  • You must unfreeze frozen holds yourself. Staff CANNOT unfreeze them.

To freeze or unfreeze your holds follow the directions on the freezing holds help page.

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