Unique Gentle Nudge®
Unique is a well-respected, professional agency specializing in material recovery services for libraries. They are based in Jeffersonville, Indiana. Visit their website..
Unique works exclusively with libraries. They understand that libraries are unique and need a special kind of collection service that emphasizes material recovery and customer goodwill.
Necessity of Service
Library staff have very limited resources and time to devote to following up with delinquent customers. By contracting services from Unique, the Library intends to increase the amount of long-overdue items returned to the Library and encourage customers to settle delinquent accounts quickly.
The Carrollton Public Library started using this service in September of 2004.
Only customers who have accrued fees of $50 or more and have not contacted the Library or otherwise attempted to settle their accounts will be referred to the Unique Gentle Nudge® service.
Customers are referred to Unique when their total fines are $50.00 or more, and no attempt has been made to reduce their fines for 90 days. A $10 manual charge is added to the customer’s account to cover the cost of the Unique service.
- Unique will mail two letters
- Unique will attempt to contact the customer by phone.
- If the customer still does not settle their account, a final notice is sent.
The direct goal of the Unique Gentle Nudge® service is to encourage customers to return materials to the Library. If customers return billed materials in good condition within 90 days of the due date, the replacement cost will be waived and no fees will be assessed. However, after 90 days, the item can no longer be accepted and the lost/replacement charges are considered final.
Regardless of other arrangements the Library makes with the customer, the Library will always collect the $10 Unique fee. This action will help ensure that Unique’s service remains revenue neutral.
The person listed as the parent/guardian on a minor customer's record will be the person who will be contacted by Unique.