Returning, Overdues, & Notices

Print
Press Enter to show all options, press Tab go to next option

Sections on this page:
Use browser back button to return to top of page after using one of these links
ReturningOverduesNoticesFines & FeesLost/Damaged Items"But I returned that..."

Returning Items

During Library Hours

Return items in either the indoor or outdoor book drop EXCEPT for hotspots and board games which must be returned at the Service Desk and NOT in a book drop.

As of August 24: the indoor and outdoor book drops now CHECK IN returned items immediately if inserted ONE item at a time as directed, removing them from your account.

Item put in book drop still on your account?

Contact the Library with the title, date returned, and which Library you returned to.

Before or After Library Hours

Return items in the drive-up book drop BEFORE midnight on the date they are due to avoid late fines.

  • Hebron & Josey - on the south side of the building (facing Hebron)
  • Josey Ranch Lake - in the front of the building behind the flag poles

Overdue Items

Effective September 15, an overdue item blocks you from:

  • Checking out
  • Renewing
  • Placing holds

When overdue items are checked in by the book drops or staff, then services are automatically restored.

Notices

Failure to receive notices does not relieve the borrower of the responsibility for returning materials on time. Return items on or before the due date to avoid being blocked from check out, renewing, or placing holds.

Methods

Email
Free
ONLY way to get a courtesy reminder notice BEFORE items are due
ONLY way to get a hold available notice
Add this email address to your contacts or allowed list to insure emails reach your inbox
example notices address
Postal Mail
Overdue notices
Billed notices

Courtesy Reminder Notices

Reminder notices from the Library are ONLY sent by email:

  • 5 days BEFORE 3 week checkout items are due
  • 3 days BEFORE 1 week checkout items (Hotspots) are due
  • Give you a chance to renew items or schedule time to return them

Follow the directions in our email address help to add or update your email.

Overdue Notices

Overdue notices are sent the following number of days after the due date

  • 1 day
  • 4 days
  • 7 days
  • 14 days

Items More Than 21 Days Overdue

If any customer retains any library book or other material for 21 days or more past the due date thereof, or if any customer accrues $10.00 or more in fees or fines for the use of any library book, material or service, the Director shall suspend such customer's use of all library books, materials, and services.

Carrollton Code of Ordinances Sec. 132.17 E

Items 90 or More Days Overdue

Patrons with Library items 90 or more days overdue, owing $50 or more in charges, AND who have made no attempts to contact the Library to settle their accounts will be turned over to a Library materials recovery service called Unique Management Services and an additional $10 fee will be added to the account.

Lost/Damaged Items

If you lose or damage an item you checked out, please visit or call the Library at 972-466-4800 to discuss any charges. Charges for lost or damaged items are based on the type of item.

Helpful hint: Renew the item, if possible, while you continue looking for it.

But I Returned That...

If you returned an item, but it still shows on your account, please be aware it can sometimes takes a day or two to get items checked in, especially after a weekend. Wait a day or so after you return an item, then check your account online again.

If the returned item still shows on your account after a couple of days, talk to staff in person or by phone at 972-466-4800 during Library hours. Library staff will check the carts of items waiting to be checked in and the Library shelves of both locations.

If the item is not found in the Library, then it will be placed on "Claims Returned" status for 30 days to allow time for you to continue looking at home and for staff to look again in the Library. If the item is not found within 30 days, it is declared "Lost" and payment will be due.

Helpful hint: Check beneath your car seats, under beds, in school backpacks, in closets, in drawers, and in bookshelves.

Back to top of page