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Holds

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Holds information below reflects the settings and procedures in place during the Library's closure.

Sections on this page:
About HoldsHow to Place HoldsContact-Free Holds Pick-UpHold StatusFreezing Holds

About Holds

A hold is how you request that the Library set aside an item to "hold" it so you can come check it out from us. A hold lets you get in line for a popular title that has been pre-ordered or is currently checked out to another customer.

Library staff run reports twice a day to pull available items - showing as ON THE SHELF or JUST RETURNED - that have been requested by someone placing a hold.

For quickest turnaround for holds on available items showing as ON THE SHELF or JUST RETURNED, choose a pickup location matching where the item is on the shelf.

  • 30 on an established Library card 1
  • 5 on a new Library card
  • Items on holdshelf will stay there until holds pick-up service resumes, and customers have a chance to pick them up
  • Hold Available Notices are sent to email(s) listed in your account
  • Holds, including status, are listed in your online Library account

1 Holds limit temporarily increased from 20 to 30 to allow requesting of new forthcoming titles being ordered

How to Place Holds

  1. Click or tap the "place hold" button in classic catalog or "Request It" button in OneSearch in the search results or title record2
  2. Enter your Library card number OR user name
  3. Enter your PIN/password
  4. Select a pickup location
  5. Submit the form
  6. The hold confirmation screen in the classic catalog will alert you if your hold was successful and where the hold will be delivered when available

2 Placing holds is available in OneSearch again as of 5-21-20.

Call the Library at 972-466-4800 for same day pickup of available items.

Contact-Free Holds Pick-Up

Contact-free curbside pick-up of holds checked out at Drive-Up Holds Windows is available as of May 4.

  • Hold MUST have ON HOLDSHELF status and show as "Ready" in your online account:
  • Will be checked out at drive-up Holds Window with contact-free delivery to your car:
    • Monday - Saturday, from 10a.m.-6p.m.
    • JRL or JRL Window pickup location = JRL Holds Windows
    • H&J or H&J Window pickup location = H&J Holds Window
  • Must show LIBRARY CARD or your ID at the window
  • Fines blocking checkout - $10 or more - must be paid online BEFORE picking up holds

Hold Status

In the Holds section of your account, look at the status column to see where you are in line:

  • 3 of 13 holds
  • "Ready" - you have until the "Pick up by" date to come check it out

Freezing Holds

"Freeze" unfilled holds to SAVE your place in line when you're on vacation or otherwise unavailable.

  • STATUS cannot be "IN TRANSIT" or "Ready. Must pick up by..."
  • You must unfreeze frozen holds yourself. Staff CANNOT unfreeze them.

To freeze or unfreeze your holds follow the directions on the freezing holds help page.

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