Where is the Rosemeade Rainforest Aquatic Complex located?
We are located on Rosemeade Parkway just east of Old Denton behind the Rosemeade Recreation Center.
What is considered proper swim attire?
Proper swim attire is required at all times. It must be non-transparent, lined and designed for a pool environment. Sports bras, basketball shorts, soccer shorts, jean shorts and any other apparel with grommets will not be allowed.
Are children required to wear swim diapers?
Yes, any child that still wears a diaper is required to wear a swim diaper.
Do you accept credit cards?
Yes, we accept Visa and MasterCard. All tickets must be purchased in advance at www.cityofcarrollton.com/signupnow
Where can I purchase a season pass?
Season passes may be purchased at the Rosemeade Rec Center or Crosby Rec Center or online at www.cityofcarrollton.com/signupnow prior to and during the summer months.
What is your severe weather policy?
No refunds will be given for bad weather.
Do you offer discounts for groups?
We are currently not allowing groups to visit the facility due to limited capacity.
Can I bring in a cooler?
Guests may bring in coolers. No glass, alcohol or knives will be allowed so be sure food is cut prior to arriving. Coolers are subject to be searched.
Do you have a concession stand?
Yes, there is a concession stand open during the reservation blocks. They will only be selling a limited menu of pre-packaged food and drinks.
Do you have lockers available?
Yes, lockers are available on site but you must provide your own lock.
Can we bring floaties or floatation devices?
Only Coast Guard approved life jackets will be allowed in the pools but not on the slides or diving boards. It is highly recommended that you wear a Coast Guard approved life jacket. We currently cannot provide life jackets for public use.
Can I re-enter the pool if I leave?
Guests who need to leave the pool can receive a hand stamp that is only good to return during their reservation block.
Do you offer special assistance for the disabled?
Yes, we offer a special assistance program for non-swimmers and people with different disabilities. We also have ADA accessible chairs for our training pool, main pool and lazy river. Please feel free to speak with a manager or call before your visit for more information.
Do you have shaded areas, tables and chairs?
Yes, we have picnic tables stationed throughout the facility that allow for proper social distancing under shaded areas and some lounge chairs. All tables and lounge chairs are first-come, first-serve. Only one family will be allowed at each picnic table.
Is WiFi available at your facility?
Yes, WiFi is available to paying customers within the facility.
Do you offer swim lessons at your facility?
We are currently not offering swim lessons. More information on our lessons can be found on the Swim Lessons page.
Can we have a party at the pool during operating hours?
We are currently not allowing parties or group rentals at the pool.
Can we have a private party at the pool?
We are currently not offering private rentals at the pool.
