What is a 9-1-1 Dispatcher?

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In 2006, Carrollton Telecommunications Dispatchers, also known as Telecommunicators or Dispatchers, monitored Police and Fire personnel while they responded to 52,757 citizen requests for service. In addition, Dispatchers processed approximately 245,000 phone calls.

If you ask Carrollton Telecommunicators what they like about their job, they will tell you:

  • Exciting work environment
  • The opportunity and ability to help people in need
  • Interaction with other Dispatchers, Police Officers and Fire personnel
  • Variety - There's always something new
  • Being a hero to someone every day
  • Making a difference in the community

Telecommunications Dispatchers are required to make quick decisions; coordinate multiple tasks at one time; have reasoning skills and the ability to maintain control of a situation. It is the nature of the job that, at any time, an emergency will require a Dispatcher's full and immediate attention and response. Individuals with the ability to remain calm, professional and even-tempered during emergency situations are the candidates necessary for this challenging, yet rewarding, career.

Telecommunications Dispatchers are crucial to the operations of Carrollton Police and Fire Departments. If you are one of the exceptional individuals who can meet our employment standards, we welcome the opportunity to offer you a challenging career! Visit 9-1-1 Career Opportunities to see our current openings and learn how you can apply.