Non-Collection

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Why was my bin and/or bulk trash not picked up?

Did you receive a Notice of Non-Collection tag? A Notice of Non-Collection tag may be left when items cannot be collected or are difficult to service. The sections below explain what happened, and alternative disposal options for your situation.

No-IconRecycling cart contaminated with waste
No-IconCarts or items exceed weight limits
No-IconLoose waste and debris must be in the cart
No-IconBrush not cut and bundled
No-IconBrush exceeds collection day limits
No-IconBulk exceeds collection day limits
No-IconUnacceptable items, hazardous waste, or tires
No-IconBlocked by a vehicle or obstruction
No-IconOther

Alternative Service Options

Landfill self-service

Landfill self service is available for Carrollton residential customers only (not commercial) for a fee.
Materials must be delivered in a personal vehicle. Commercial trucks and trailers are not permitted to dump.

View Landfill Self Service Details and Fees.


Off-cycle pick up

Schedule an extra pickup without waiting for the next service day.

Call 972-466-4950. Waste must meet collection guidelines before pickup. Additional fees apply.


Extra roll cart
  • An additional blue recycling cart is available at no cost.
  • An additional green trash cart is available for a fee.

Carts must be kept for a minimum of six months after delivery.

Request an Extra Recycling or Trash Cart.


Household Hazardous Waste

Household hazardous waste and e-waste collection options are available for safe disposal.

Schedule Household Hazardous Waste or e-Waste Collection.



Contact Us
City of Carrollton
Trash & Recycling

1945 E. Jackson Rd.
Carrollton, TX 75006 
972-466-4950


Call the City of Carrollton's customer service at 972-466-4950 for answers to residential solid waste and recycling questions, billing questions, or if you need to start or stop collection service.

For additional services or questions, contact the City at 972-466-3000. 

Hours of Operation

Monday-Thursday:  7:30 AM – 5:30 PM 

Friday:  7:30 AM – 11:30 AM (In Person - City Hall)
               7:30 AM – 5:30 PM (By Phone)