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For the latest updates on the novel coronavirus (COVID-19) and resources, visit cityofcarrollton.com/coronavirus.

Carrollton City Hall
1945 E. Jackson Rd., First Floor
972-466-3120

Office Hours
Monday - Thursday: 7:30 am - 5:30 pm
Friday: 7:30 am - 11:30 am

 

      

Utility Billing
Utility bills are rendered every month and represent approximately 30 days of service. There are two basic classes of service: commercial and residential. The following services are billed on the City of Carrollton utility bill:

  • Water
    • Water meters are read each month
    • The water billed represents the water usage since the last meter reading - the prior month
    • Water is billed in thousand gallon increments
    • For current water and wastewater rates, click here.

  • Wastewater
    • Wastewater billed is the average of the water consumption during the months of January, February and March
    • The average is billed each month from the April bill through the March bill the following year.
    • For example: If the water usage at your residence is:
      • January = 10 T gal
      • February = 10 T gal
      • March = 13 T gal
      • Total 33 T gal / 3 months = 11 T gal average
      • The wastewater billed for the next year from April through March would be 11 T gal per month.

  • Solid Waste (Residential / Commercial 95-Gallon Cart Only / Apartment)
    For information on solid waste services, click here.
    For current solid waste rate information, click here.

  • Fees
    The fee for late payment of bills was approved by the City Council and was established to encourage prompt payment and to help defray the cost of field trips to the premise. 
    • Bills paid each month, by the due date, will not incur a late fee. 
    • If a customer is in a temporary financial bind and needs more time to pay, a pay agreement may be arranged. As long as the terms of the pay agreement are met, the customer is not charged a late fee. 
    • Also, if a customer pays the past due amount of a two-month bill by the due date on the bill, a late fee will not be charged. 
    • Customers with a two-month bill that is not paid by the due date on the bill will be charged a late fee of $25.  Customers have the option to pay at City Hall between 7:30AM – 5:30PM Monday through Thursday and 7:30AM – 11:30AM Friday.  Other options available are by phone Monday through Friday from 7:30AM – 5:30PM, at the drive-through kiosk located at City Hall or at any Fidelity Express location.  Payments made at any of these locations must be paid and posted by 11:59PM on the due date.  Payments made after midnight are considered the next business day and the late fee will be assessed.
    • If a two-month bill is not paid by the late fee notification date, the account will be subject to interruption and full payment of all outstanding charges and an interruption day fee of $25 will be required to restore service.
    • After-hours fees may be assessed when water services are restored or initiated outside of our in-office hours.**

 


 

Night Emergency Assistance
If you need assistance after regular business hours regarding: 

  • sewer backup 
  • water main break 
  • leaking fire hydrant 
  • low water pressure
  • after hours service restoration

**AFTER HOURS FEE MAY APPLY PAST OUR IN-OFFICE HOURS:

MON-THURS 7:30AM TO 5:30PM

FRI 7:30AM TO 11:30AM **

Please call 972-466-3425. This is the City's Public Works phone number, and the phones are answered 24 hours a day.

 


 

Auto Pay - Bank Drafting Service for Water Utility Bills
Customers can have their monthly utility bills paid automatically from their checking or savings accounts. It saves time and money - no checks to write, no postage, no fees for the service. Bills will always be paid on time.

Auto Pay Customers continue to receive monthly utility bills indicating water consumption, amount owed and due date. The total amount of the bill is electronically deducted from their checking account each month on the due date, which appears on the bill. Financial institutions list automatic payments on their monthly account statements.

Customers may use the link below. Questions may be directed to the business office at 972-466-3120., or to our email at ContactUs@cityofcarrollton.com.

Download the bank drafting application form (pdf format)

 



Residential Utility Service 

If you wish to:

  • transfer existing service 
  • establish residential utility service in the City of Carrollton 

You may visit our business offices in person at City Hall Monday through Thursday 7:30 a.m. to 5:30 p.m., and Friday 7:30 a.m. to 11:30 a.m.

If you wish to:

  • discuss the billing for your residential account
  • permanently terminate residential utility service in the City of Carrollton

You may call 972-466-3120 or visit our business offices at City Hall Monday through Thursday 7:30 a.m. to 5:30 p.m., and Friday 7:30 a.m. to 11:30 a.m.

  • A $75 (minimum) deposit is required for new residence.
  • A service connection fee of $15 will be billed to your first month's bill. 
  • Connection of new utility service in the City of Carrollton will usually be scheduled two business days from the date the application requirements are completed.

An increased security deposit, in an amount of three times the average monthly bill at the location to be served, for any class of service, shall be required when there is a substantial risk of financial loss to the City. This condition shall be deemed to exist when twice in the past 12 months the customer’s service has been assessed an interruption day fee and/or a return payment item.

New Commercial Utility Service
A contract for service and a deposit are required and must be arranged in our business office. A contract for service, signed by an authorized representative of the company, must be completed. The deposit for service must also be paid at that time. The deposit amount is determined at the time the application is made.

Apartments, per unit……………………………………………………………..$75.00
Portable meters……………………………………………$1,500
Commercial Accounts…… The larger of $100.00 or one-sixth of the annual average bill at the service location.

An increased security deposit, in an amount of three times the average monthly bill at the location to be served, for any class of service, shall be required when there is a substantial risk of financial loss to the City. This condition shall be deemed to exist when twice in the past 12 months the customer’s service has been assessed an interruption day fee and/or a return payment item.

 

PORTABLE FIRE HYDRANT METERS AND RESPONSIBILITIES:


A contract for service and a deposit are required and must be arranged in our business office. A contract for service, signed by an authorized representative of the company, must be completed. The deposit for service must also be paid. The minimum deposit amount is $1,500.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ASSURE THAT THE FIRE HYDRANT METER IS READ AND A PICTURE OF THE READING IS EMAILED TO THE UTILITY CUSTOMER SERVICE DEPARTMENT (UBBILLING@CITYOFCARROLLTON.COM) BETWEEN THE 1ST AND THE 15TH OF EACH MONTH.  FAILURE TO REPORT A READ ON TIME WILL RESULT IN A $250 NO READ FEE BEING ASSESSED AND CONSUMPTION ESTIMATED.

The meter must be checked for damages no less than one time in each 6-month period.  The Public Works Division will contact your office to arrange for the meter to be brought into the service center for necessary maintenance.  It is the customer’s responsibility to assure this appointment is kept.  Damages to the meter will be billed as they occur.

 

 

 

Carrollton  Offers Residents Extended Payment Plans On Utility Bills

 

Welcome to the City of Carrollton’s Utility Bill Payment Site

The City offers several convenient Utility Bill payment options:

• AUTO-PAY BANK DRAFTING – this easy, no cost method will draft your bill monthly from your bank account. Sign up now.

• BANK ONLINE – using your own bank’s “Bank Online” product allows you to pay your utility bill directly from your bank account. Be sure to confirm with your bank that payments will be delivered to the City electronically, thus assuring your bill will be paid in a timely manner.

• CITY OF CARROLLTON ONLINE BILL PAYMENT – using your credit card, click the Online Bill Payment button to be connected to the City’s Webpay site. 

     
Online Bill Payment 

 

 

• AUTHORIZED CITY PAYMENT LOCATIONS – located in several convenient Carrollton businesses, Fidelity Express is the City’s authorized payment partner. A nominal fee of $1.50 is charged for each transaction. Find the location nearest you.

• TRADITIONAL PAYMENT METHODS – the City accepts payments by mail; we also offer face-to-face payment via Check, Cash, Money Order or Credit Card (2% convenience fee applies) at the Utility Bill payment counter located inside City Hall.

 

Carrollton Offers Residents Extended Payment Plans on Utility Bills

 

Carrollton, Texas – The City of Carrollton is now offering extended payment plans for residents who have fallen behind on their utility bill payments due to financial hardship as a result of the COVID-19 pandemic. 

Since March, the City has suspended utility bill late fees and disconnection of services. With the start of the new utility billing cycle on Friday, July 24, Carrollton Utility Customer Service will resume late fees and timely payments will be required as usual. Though Carrollton is returning to these standard billing procedures, the City understands that many in our community have faced unprecedented financial challenges, and is therefore providing an opportunity for extended payment plans, in addition to the previously offered 10-day payment plan. 

To request a payment plan, the account holder or authorized party may call 972-466-3120. Callers are asked to have the following information available to expedite the process: 
      • Account number
      • Account holder’s name
      • Service address
      • Last four digits of account holder’s social security number or driver license/state ID number
 
Once the extended payment plan is in place, the overdue balance must be paid in full by the end of the 45th day, or an additional late fee will be assessed to the account. 
 
The City’s partner, Metrocrest Services, also offers payment assistance to residents unable to pay their utility bills. To request aid, Carrollton residential customers must complete an application and provide Metrocrest Services with proof of residency and hardship, both of which can be satisfied with a past due utility bill. To learn more or to apply for assistance, call 972-446-2100 or visit metrocrestservices.org/client_forms
 
For more information about Carrollton Utility Customer Service, visit cityofcarrollton.com/ucs. To pay a bill online, visit cityofcarrollton.com/paywaterbill.

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