Start, Stop, or Transfer Existing Service Information 

• A $75 (minimum) deposit is required for new residents.
  
  
• A service connection fee of $15 will be billed to your first month's bill. 
  
  
• Connection of new utility service in the City of Carrollton will usually be scheduled two business days from the date the application requirements are completed.

Start, Stop, or Transfer Existing Service

Security Deposit Increase Policy

An increased security deposit, in an amount of three times the average monthly bill at the location to be served, for any class of service, shall be required when there is a substantial risk of financial loss to the City. This condition shall be deemed to exist when twice in the past 12 months the customer’s service has been assessed an interruption day fee and/or a return payment item.

New Commercial Utility Service

A contract for service and a deposit are required and must be arranged in Carrollton's Utility Billing office located at City Hall. A contract for service, signed by an authorized representative of the company, must be completed. The deposit for service must also be paid at that time. The deposit amount is determined at the time the application is made.

To begin new Commercial Utility Service, a deposit and a completed contract, signed by an authorized company representative, are required. Arrangements must be made in person at the City's Utility Billing office at Carrollton City Hall. The deposit amount is determined at the time of application.

• Apartments, per unit: $75.00
• Portable meters: $1,500
• Commercial Accounts: The larger of $100.00 or 1/6th of the annual average bill at the service location.

Start, Stop, or Transfer Existing Service

Security Deposit Increase Policy

An increased security deposit, in an amount of three times the average monthly bill at the location to be served, for any class of service, shall be required when there is a substantial risk of financial loss to the City. This condition shall be deemed to exist when twice in the past 12 months the customer’s service has been assessed an interruption day fee and/or a return payment item.

The City of Carrollton bills for two types of accounts: residential (homes) and commercial (businesses). Utility bills are sent out every month and cover approximately 30 days of service.  Charges on the bill include the following services:

Water

• Water meters are read once a month.
• The bill shows the water usage since the last meter reading.
• Water is billed in units of 1,000 gallons.

Water and Wastewater Rates

Wastewater (Sewer)

• Residential sewer use is calculated using the average water consumption for meter readings taken for the January, February and March bills as the estimated sewer volume per month. The number thus calculated as the average rate will be applied to April's bill and will be used for the subsequent 12 bills, when a recalculation in the same manner shall occur.

Trash and Recycling (for homes, businesses, and apartments)

• Trash & Recycling Services
• Trash Rates

Fees

Late Payment Fee

• No late fee will be charged if the bill is paid by the due date each month.
• The City of Carrollton offers payment plans for those facing financial difficulties. As long as the terms of the plan are followed, no late fee will be charged.
• A $25 late fee will be charged if the bill is not paid by the due date.

Service Disruption and Restoration

• Water service may be turned off if the bill is not paid within 10 days of the due date. All outstanding charges and a $25 fee will be required to restore service.
• If water service is restored outside normal office hours, an after-hours fee may be applied.

Contracted Businesses Interested in Using a Portable Fire Hydrant Meter 

Here's what you'll need to do first:

• An authorized representative of the company must visit the City of Carrollton's Utility Customer Service office at City Hall and sign a service contract with the City of Carrollton.
  
  
• A minimum deposit of $1,900 must be paid up front. 

What you're responsible for:

• The customer is responsible for reading the fire hydrant meter and emailing a picture of the read to the email address listed on your service agreement, between the 1st and the 15th of each month. Failure to report the reading on time will result in a $250 no-read fee, and water usage for that period will be estimated by the City.
  
  
• The meter must be inspected for damages at least once every six months. The customer must reach out to City of Carrollton's Public Works department to arrange a time for meter maintenance at the service center. It is the customer’s responsibility to ensure this appointment is kept. Any damages to the meter will be billed as they occur.