You will receive a water utility bill each month while service is active. The timing of your bill will depend on the cycle your service is in. Due dates will vary month to month as bills are never due on weekends or Holidays. 

See the graphic below:

(click image to enlarge)

Your water utility bill will vary month to month based on the amount of water you use.

Typically, winter months use less water while summer months use more (for irrigation).

For water, wastewater, and sanitation rates click here.

Water, Wastewater, Irrigation, Fire Line, and Sanitation are services that we bill on the water utility bill.

Depending on your location, you could have any combination of these services:

• Residential is typically: Water, Wastewater, and Sanitation
• Commercial can be any of the above except Sanitation
• Apartments can be any of the above
  

Payments may not be reflected as received for a variety of reasons:

Are you mailing in your payment?
Checks are subject to postal delivery times.

Are you using Bill Pay through your bank?
To ensure timely processing and to avoid late fees, please allow a minimum of 5 business days when using bill pay through your bank, as banks some send your payment via the postal service.

For more questions, contact us. 

Water usage can vary depending on the time of year and how many people are using the water monthly.

Have any of these things changed recently?

• Leaks can sometimes be seen as slow but steady increases in consumption.
  • Does the graph on your water utility bill show slow and steady increases? If so, you may have a leak.

• Check your toilets and faucets for possible leaks.
  • You can place a small amount of food dye into the back tank of the toilet and check it in 20 minutes. If the food dye is in the toilet bowl, you have a leak in the tank of the toilet (usually the flapper). This is an inexpensive and easy fix.

• Turn off all of the faucets around the property.
  • Are any faucets still dripping? If so, you have a small faucet leak. Typically, this is due to a corroded or bad gasket in the faucet. This is an inexpensive and easy fix.

If neither of the above is true, go to your meter and check if the flow indicator (usually a small red triangle above the dials) is moving.

If everything at the property is turned off and the flow indicator is moving, water is leaking somewhere. Most of the time, you will need to hire a plumber to detect where the leak is.

Summer bills are usually higher because more water is used for things like lawn irrigation.

Water rates also increase with higher usage, so using more water means paying a higher rate.

For current rates and tiers, see the water utility rates page.

A Winter Quarter Average is defined as: 

Residential sewer use calculated using the average water consumption for meter readings taken for the January, February and March bills as the estimated sewer volume per month.

The number thus calculated as the average rate will be applied to April's bill and will be used for the subsequent 12 bills, when a recalculation in the same manner shall occur.

Each calendar year, during the months of January, February and March, the City determines the sewer billing component for each residential class service account.

If a residential customer requests consideration for filling their swimming pool during these months, the City will deduct that usage from the total water usage in determination of the new WQA. 

The customer is responsible for advising the Utility Customer Service Division prior to the billing of their April water utility bill.  The customer will still be responsible for the cost of the water as billed on the water utility bill.

If a residential leak occurred on an irrigation system during the WQA determination months, consideration for the adjustment to WQA will be accepted.  No other leak adjustment will be provided.

You can setup a 14-day extension through the online customer portal.

If you are having long term difficulty, we can also refer you to local social services that assist customers with utility payments (after meeting their criteria).

For more information, contact us by phone or in person.

Water utility bills are due monthly by the due date shown on the bill.

When the water utility bill is unpaid by the due date, you will receive a late notification if you have signed up for alerts through the customer portal. 

A courtesy notification is sent via text or email that the account will be scheduled for interruption if the payment is not received.  

• To open a residential account, you will need:
  • Your Lease/Proof of ownership, Driver's License, and last 4 digits of the Social Security Number for the account holder and any adults living at the property over the age of 18. 

• For commercial accounts:
  • Your Lease/Proof of Ownership/Certificate of Occupancy, Driver's License, and Tax ID information.

Yes, there is a deposit for applicants interested in opening a residential, commercial, or apartments account, as well as for portable hydrant meters.

• Residential applicants will have a minimum $75 deposit. 
  
  
• Commercial applicants will have the higher of, a $100 deposit OR 1/6th the annual bill of the service location. The representative helping you will determine and provide at the time of application.
  
  
• Apartments will have a $75 deposit per unit. The number of units is determined based on the building plans submitted and are not negotiable.
  
  
• Portable hydrant meters are $1,900 and due before the meter is released.

Deposits are kept for the life of the account for commercial and apartment. For residential, a deposit may be considered for refund if there are no late fees assessed for the year.

Additional deposits may apply in the instance of increased financial risk to the City. 

There are several possible reasons. Check if any of these apply:

• Have you applied for service? If not, you’ll need to apply for water utility service. Use our online portal and select "New Customer? Start Service" to complete the application.  
  
  
• Is your bill past due? Service may have been interrupted for non-payment. Contact us by phone or in person to make a payment and restore service. Note: An after-hours fee may apply if service is restored outside office hours (Monday-Friday, 7:30 AM to 5:30 PM).
  
  
• Have you checked your water shut off valve? This is usually located near the front of the property by the outdoor faucet. If you still don’t have water, contact us by phone or in person for assistance.