Submit Service Restoration Request

Water Service Restoration Timeline:

• Service restoration is not instant. If a request is submitted during normal business hours, water service can typically be restored by 8pm the same day. Restoration requests are processed in the order they were received. City staff cannot not guarantee or schedule a specific time for service restoration. 
  
  
• If a request is submitted outside regular business hours (M-F 7:30am-5:30pm), service will not be restored until the next business day.   
  
  
• For service outside of regular business hours (nights and weekends), call 972-466-3120. Night and weekends are considered after hours and a service fee will apply.

Your water service will only be turned back on after you pay your total past due amount. 

To make a payment, visit: myaccount.cityofcarrollton.com.

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