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General Utility Information

Utility Billing

Utility bills are rendered every month and represent approximately 30 days of service. There are two basic classes of service: commercial and residential. The following services are billed on the City of Carrollton utility bill:

Water
  • Water meters are read each month
  • The water billed represents the water usage since the last meter reading - the prior month
  • Water is billed in thousand gallon increments
  • For current water and wastewater rates, click here.

  • Wastewater
  • Wastewater billed is the average of the water consumption during the months of January, February and March
    • Due to the severe winter storms that took place in February 2021, the wastewater rate for 2021 will be set using the water consumption during the months of January, February and March 2020.
  • The average is billed each month from the April bill through the March bill the following year.
  • For example: If the water usage at your residence is:
    • January = 10 T gal
    • February = 10 T gal
    • March = 13 T gal
    • Total 33 T gal / 3 months = 11 T gal average
    • The wastewater billed for the next year from April through March would be 11 T gal per month.
  • Solid Waste (Residential / Commercial 95-Gallon Cart Only / Apartment)
    • For information on solid waste services, click here.
    • For current solid waste rate information, click here.
    Fees

    The fee for late payment of bills was approved by the City Council and was established to encourage prompt payment and to help defray the cost of field trips to the premise.
    • Bills paid each month, by the due date, will not incur a late fee.
    • If a customer is in a temporary financial bind and needs more time to pay, a pay agreement may be arranged. As long as the terms of the pay agreement are met, the customer is not charged a late fee.
    • Also, if a customer pays the past due amount of a two-month bill by the due date on the bill, a late fee will not be charged.
    • Customers with a two-month bill that is not paid by the due date on the bill will be charged a late fee of $25.  Customers have the option to pay at City Hall between 7:30AM – 5:30PM Monday through Thursday and 7:30AM – 11:30AM Friday. Other options available are by phone Monday through Friday from 7:30AM – 5:30PM, at the drive-through kiosk located at City Hall or at any Fidelity Express location. Payments made at any of these locations must be paid and posted by 11:59PM on the due date. Payments made after midnight are considered the next business day and the late fee will be assessed.
    • If a two-month bill is not paid by the late fee notification date, the account will be subject to interruption and full payment of all outstanding charges and an interruption day fee of $25 will be required to restore service.
    • After-hours fees may be assessed when water services are restored or initiated outside of our in-office hours.**
     
     

    Auto Pay - Bank Drafting for Utility Bills

     

    Customers can have their monthly utility bills paid automatically from their checking or savings accounts. It saves time and money - no checks to write, no postage, no fees for the service. Bills will always be paid on time.

    Auto Pay Customers continue to receive monthly utility bills indicating water consumption, amount owed and due date. The total amount of the bill is electronically deducted from their checking account each month on the due date, which appears on the bill. Financial institutions list automatic payments on their monthly account statements.

    Customers may use the link below. Questions may be directed to the business office at 972-466-3120., or to our email at ContactUs@cityofcarrollton.com.

    Download the bank drafting application form (pdf format)

     
     

    Utility Information for Residents

    Start, Stop, or Transfer Existing Service
    • A $75 (minimum) deposit is required for new residents.
    • A service connection fee of $15 will be billed to your first month's bill. 
    • Connection of new utility service in the City of Carrollton will usually be scheduled two business days from the date the application requirements are completed.

    Complete your request online here.

    For Account Billing Questions

    Email us at Contactus@cityofcarrollton.com, visit our business office in person at City Hall Monday through Thursday 7:30 a.m. to 5:30 p.m., and Friday 7:30 a.m. to 11:30 a.m., or call 972-466-3120

     Notice

     An increased security deposit, in an amount of three times the average monthly bill at the location to be served, for any class of service, shall be required when there is a substantial risk of financial loss to the City.

    This condition shall be deemed to exist when twice in the past 12 months the customer’s service has been assessed an interruption day fee and/or a return payment item.


    Utility Information for Businesses

    New Commercial Utility Service


    A contract for service and a deposit are required and must be arranged in our business office. A contract for service, signed by an authorized representative of the company, must be completed. The deposit for service must also be paid at that time. The deposit amount is determined at the time the application is made.

    • Apartments, per unit: $75.00
    • Portable meters: $1,500
    • Commercial Accounts: The larger of $100.00 or one-sixth of the annual average bill at the service location.

    An increased security deposit, in an amount of three times the average monthly bill at the location to be served, for any class of service, shall be required when there is a substantial risk of financial loss to the City. This condition shall be deemed to exist when twice in the past 12 months the customer’s service has been assessed an interruption day fee and/or a return payment item.

    To Start, Stop, or Transfer Existing Service

     
    Complete your request online here.


    After Hours Emergency Assistance

    If you need assistance after regular business hours regarding: 

    • sewer backup 
    • water main break 
    • leaking fire hydrant 
    • low water pressure
    • after hours service restoration

    **AFTER HOURS FEE MAY APPLY PAST OUR IN-OFFICE HOURS:

    MON-THURS 7:30AM TO 5:30PM

    FRI 7:30AM TO 11:30AM **

    Please call 972-466-3425. The phones are answered 24 hours a day.


    Portable Fire Hydrant Meters & Responsibilities

     

    A contract for service and a deposit are required and must be arranged in our business office. A contract for service, signed by an authorized representative of the company, must be completed. The deposit for service must also be paid. The minimum deposit amount is $1,500.

    IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ASSURE THAT THE FIRE HYDRANT METER IS READ AND A PICTURE OF THE READING IS EMAILED TO THE UTILITY CUSTOMER SERVICE DEPARTMENT (UBBILLING@CITYOFCARROLLTON.COM) BETWEEN THE 1ST AND THE 15TH OF EACH MONTH.  FAILURE TO REPORT A READ ON TIME WILL RESULT IN A $250 NO READ FEE BEING ASSESSED AND CONSUMPTION ESTIMATED.

    The meter must be checked for damages no less than one time in each 6-month period.  The Public Works Division will contact your office to arrange for the meter to be brought into the service center for necessary maintenance.  It is the customer’s responsibility to assure this appointment is kept.  Damages to the meter will be billed as they occur.

     
     

     
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