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Public Safety

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The City of Carrollton features award-winning public safety services including Animal Services, Code Enforcement, Environmental Quality, Emergency Management, Carrollton Fire Rescue, Carrollton Police Department, and Public Works.

To learn more information about Carrollton's public safety services click on the links below.


24/7 Non Emergency Hotline

What is *247?

TheNorth Texas Emergency Communications Center (NTECC), Carrollton’s public safety dispatch and operations organization, has created a new, simpler way for residents to contact first responders for non-emergency calls.

The new phone number, *247, is available to residents throughout NTECC’s jurisdiction, which includes the Cities of:

  • Carrollton
  • Coppell
  • Farmers Branch
  • And the Town of Addison

Each municipality will maintain its existing standard, 10-digit non-emergency phone number such as 972-466-3333 in Carrollton, but the addition of *247 will make it easier for residents to remember the number in non-emergency situations while also providing yet another option for reaching assistance.  

As *247 indicates, this number is available 24 hours a day, seven days a week. Residents are encouraged to contact *247 for any non-emergency situation at any time day or night.

What is the *247 hotline used for?

The *247 hotline is used to contact first-responders for non-emergency calls.

Examples of a non-emergency include:

  • noise complaints
  • property theft where the theft has already occurred such as a stolen bicycle
  • a vehicle break-in not currently in progress
  • other non-life-threatening situations

Residents should still contact 911 for emergencies such as a fire, medical emergency, or any instance where a person or property is in immediate danger.

What phone carriers is *247 available on?

All four major phone carriers, AT&T, Verizon, T-Mobile, and Sprint have access to *247, which provides most residents the ability to utilize this service in any of NTECC’s four municipalities. *247 cannot be accessed on a landline.

Differences between 911, *247, 211, & 311 numbers

What is the difference between 911, *247, 211, and 311?

Emergency number for use to report imminent danger to people or property, or life threatening medical emergencies.


An easy to remember way to call the 972-466-3333 non-emergency dispatch number. This number is set up for Carrollton residents to call in non-emergency issues.   

*247 can  only be used on a cell phone.  Landline phones must still call 972-466-3333.


This number is designated by the City of Dallas for use by City of Dallas residents. While Carrollton residents residing in Dallas County are able to call this number, services are applicable only for City of Dallas residents.


This number is designated for use by the Texas Department of Health and Human Services. It allows State of Texas residents the ability to receive information from state and local health and human services programs. State of Texas residents can also call 877-541-7905.


When to Call 911

  • Reporting a crime in progress
  • Reporting a fire or immediate threat to life or safety
  • Involved in an injury traffic collision
  • Having difficulty breathing or symptoms of a heart attack or stroke
  • Experiencing sudden, severe pain and/or severe bleeding
  • Having an allergic reaction or other medical emergency