Residents

Public Safety

Font Size: + -
Share & Bookmark, Press Enter to show all options, press Tab go to next option
Print

Find information about emergency response, law enforcement, animal services, code enforcement, environmental health, public works, emergency preparedness, and safety resources available in Carrollton.

Public Safety Departments

Explore City departments that help protect the health, safety, and quality of life of Carrollton residents.

Emergency Management

Find emergency planning, preparedness resources, and community response information.

Carrollton Fire Rescue

Find fire prevention, emergency response, inspections, and community safety resources.

Carrollton Police Department

Access law enforcement services, crime prevention information, traffic safety, and community policing resources.

Animal Services

Find pet adoption, lost and found pets, animal concerns, and animal welfare information.

Code Enforcement

Learn about neighborhood standards, property maintenance, and code compliance.

Environmental Quality

Find environmental safety, public health inspection, and community quality resources.

Public Works

Access information about streets, drainage, traffic operations, infrastructure, and public service response.

Emergency Preparedness & Alerts

Use these resources to stay informed, prepare before severe weather or emergencies, and receive important City alerts.

CarrolltonAlert

Sign up to receive emergency notifications from the City by phone, text, or email.

Inclement Weather

Find severe weather information, closure updates, and storm preparedness resources.

ThinkSafe

Learn how to prepare your household, workplace, and community before an emergency happens.

Emergency & Service Numbers

Use this guide to choose the right number for emergencies, non-emergencies, City services, and community resources.

Call 911

Call 911 for emergencies that require immediate police, fire, or medical response.

  • Fire or smoke
  • Medical emergencies
  • Crime in progress
  • Immediate danger

Call *247 or 972-466-3333

Call for non-emergency police assistance when immediate emergency response is not needed.

  • Noise complaints
  • Property theft where the theft has already occurred
  • Vehicle break-ins that have already occurred
  • Other non-life-threatening situations

Call 972-466-3000

Call General City Information for City Council meeting information, upcoming event details, and general City questions.

Call 211

Find community resources and referrals for housing, food assistance, health services, mental health support, and other social services.

Call 311

Find government information and assistance with state services and programs.

Know Before You Call

Understanding when and how to contact emergency and non-emergency services helps ensure residents get the right assistance as quickly as possible.

What is *247?

*247 is a non-emergency number available from cellular phones for residents who need police assistance but do not have an immediate emergency.

Residents can also call 972-466-3333 for non-emergency dispatch assistance.

When should I call 911?

Call 911 when there is an emergency that requires immediate police, fire, or medical response.

  • Reporting a crime in progress
  • Reporting a fire or immediate threat to life or safety
  • Reporting a major traffic collision
  • Experiencing a medical emergency

Can I text 911?

Text-to-911 is available for people who are deaf, hard of hearing, or unable to safely make a voice call during an emergency.

Calling 911 is still the fastest way to get emergency help when it is safe to speak.

What if I accidentally call 911?

Don't hang up! Stay on the line and tell the call taker that you called by accident.